network issue. - Tilted Forum Project Discussion Community

blktour · 11-26-2007, 11:40 PM

So i have a brother in law that had a nasty virus, and took over his whole computer. so i end up dumping a new version of an operating system on his computer. clean it all out.

its a dell. so i get everthing reinstalled and then got the drivers from dells website, and all is good.

now to get the internet to update and scan and windows update.

well i had an exclamation point on the NIC, so installed the driver for that.

so now i update the antivirus but i am gettting a limited to no connectivity exclamation point. how did i get that but get the update to my antivirus?

so i do a repair, and it will not let me renew the ip address.

so when i type in: ipconfig/all

all i get is:

the nic name: INTEL (R) PRO/100 VE NETWORK CONNECTION

primary dns suffix was blank.

node type: broadcast

ip routing enabled: yes
wins proxy enabled: yes

autoconfiguration ip address: 169.254.83.208

subnet mask: 255.255.255.0

default gateway was blank and i have no dns servers.

I mean i got to update my antivirus but no webpage and it wont let me renew my ip address or let me repair the connection.

I went into the services area and tried to see if anything was disabled or what.

can i get any help?

it looks as if i am not getting any real ip address but one that was given to me by the computer itself.

i dont know what other steps to take.

God of Thunder · 11-27-2007, 03:18 AM

the 169 address is a false positive, for lack of better term. It appears to be a real address, but is not. Back in the Windows 98 days and before, a PC not getting an address would show: 0.0.0.0. Now it will always show something from the 169 block, fooling you into thinking you got a real IP Address. You don't.

Try setting it manually. Or try setting your DHCP server, if you know it.

healer · 11-27-2007, 07:31 AM

How are you connecting to the Internet? ADSL? Cable? More likely than not you're connecting through a device that will provide you with an IP address. Try doing an ipconfig /release followed by a ipconfig/renew and see if you get an IP that way.

Otherwise you'll have to go into the settings of your connection and configure the IP manually.

blktour · 11-27-2007, 12:40 PM

well ipconfig/release; renew wont work. it says its disabled. or something like that.

i am going thru a dsl modem.

well this is my sisters computer so they wouldnt have a DHCP server. nor do i have one. but i have dabbled in it a little.

i did get that it was a "fake" ip address because i saw no dns servers. usually they list to when i put in :ipconfig/all

so what are my options?

setting it manually? well since its plugged directly into the modem, what scheme of ip address/dns/gateway do i use? subnet mask??

do you think that now that i have the drivers for my NIC installed, i could call thier INTERNET TECH SUPPORT and maybe i am doing something wrong?

spindles · 11-27-2007, 02:58 PM

have you power cycled the DSL modem? If not, switch it off and on and then try the release/renew option.

Is the NIC enabled? you can disable/enable the NIC itself in the Network connections page.

Otherwise, I'd call tech support for the dsl company - you may need to install/configure software on your PC to get it to get an IP address (PPPoE)...

blktour · 11-27-2007, 05:30 PM

i did reset the modem, and i did disable and enable the nic already. it is just not getting me a freakin ip address.. damn i am such a newb when it comes to this stuff. haha.
I will call them tonight if i have time to get to my sisters..

i figured i wont rush it since i can give time for the techies here on TFP to assist me.

thanks so far everyone!

zero2 · 12-10-2007, 07:00 PM

This worked for me, when I ran into the limited connectivity problem:

First open command prompt: (Start->Run->cmd)

In the command prompt type in:

Code:

netsh winsock reset catalog

Next type in:

Code:

netsh int ip reset reset.log

Lastly make sure to get the following patch from microsoft:

Code:

http://www.microsoft.com/downloads/details.aspx?FamilyID=17d997d2-5034-4bbb-b74d-ad8430a1f7c8&DisplayLang=en

Oh, and if you use a hub/router, unplug it for a 1 minutes then plug everything back in.

blktour · 12-11-2007, 10:08 AM

thanks I will try that here shortly..

blktour · 12-28-2007, 01:08 AM

so i ended up calling the ISP first, and they had to reset something on thier end. maybe just the modem.

now that I have fixed this computer everytime i pull up google, it says, that "I am not authorized to do this" but will open up google in a new window..

hmm. i totally cleared the hard drive, and reinstalled the OS. shouldnt that clear a virus that it may have had?

11-26-2007, 11:40 PM	#1 (permalink)
blktour Psycho Location: Anchorage, AK	network issue. So i have a brother in law that had a nasty virus, and took over his whole computer. so i end up dumping a new version of an operating system on his computer. clean it all out. its a dell. so i get everthing reinstalled and then got the drivers from dells website, and all is good. now to get the internet to update and scan and windows update. well i had an exclamation point on the NIC, so installed the driver for that. so now i update the antivirus but i am gettting a limited to no connectivity exclamation point. how did i get that but get the update to my antivirus? so i do a repair, and it will not let me renew the ip address. so when i type in: ipconfig/all all i get is: the nic name: INTEL (R) PRO/100 VE NETWORK CONNECTION primary dns suffix was blank. node type: broadcast ip routing enabled: yes wins proxy enabled: yes autoconfiguration ip address: 169.254.83.208 subnet mask: 255.255.255.0 default gateway was blank and i have no dns servers. I mean i got to update my antivirus but no webpage and it wont let me renew my ip address or let me repair the connection. I went into the services area and tried to see if anything was disabled or what. can i get any help? it looks as if i am not getting any real ip address but one that was given to me by the computer itself. i dont know what other steps to take.

11-27-2007, 03:18 AM	#2 (permalink)
God of Thunder Talk nerdy to me Location: Flint, MI	the 169 address is a false positive, for lack of better term. It appears to be a real address, but is not. Back in the Windows 98 days and before, a PC not getting an address would show: 0.0.0.0. Now it will always show something from the 169 block, fooling you into thinking you got a real IP Address. You don't. Try setting it manually. Or try setting your DHCP server, if you know it. __________________ I reject your reality, and substitute my own -- Adam Savage

11-27-2007, 02:58 PM	#5 (permalink)
spindles Mine is an evil laugh Location: Sydney, Australia	have you power cycled the DSL modem? If not, switch it off and on and then try the release/renew option. Is the NIC enabled? you can disable/enable the NIC itself in the Network connections page. Otherwise, I'd call tech support for the dsl company - you may need to install/configure software on your PC to get it to get an IP address (PPPoE)... __________________ who hid my keyboard's PANIC button?

12-10-2007, 07:00 PM	#7 (permalink)
zero2 Junkie	This worked for me, when I ran into the limited connectivity problem: First open command prompt: (Start->Run->cmd) In the command prompt type in: Code: netsh winsock reset catalog Next type in: Code: netsh int ip reset reset.log Lastly make sure to get the following patch from microsoft: Code: http://www.microsoft.com/downloads/details.aspx?FamilyID=17d997d2-5034-4bbb-b74d-ad8430a1f7c8&DisplayLang=en Oh, and if you use a hub/router, unplug it for a 1 minutes then plug everything back in.

11-27-2007, 12:40 PM	#4 (permalink)
blktour Psycho Location: Anchorage, AK	well ipconfig/release; renew wont work. it says its disabled. or something like that. i am going thru a dsl modem. well this is my sisters computer so they wouldnt have a DHCP server. nor do i have one. but i have dabbled in it a little. i did get that it was a "fake" ip address because i saw no dns servers. usually they list to when i put in :ipconfig/all so what are my options? setting it manually? well since its plugged directly into the modem, what scheme of ip address/dns/gateway do i use? subnet mask?? do you think that now that i have the drivers for my NIC installed, i could call thier INTERNET TECH SUPPORT and maybe i am doing something wrong?

11-27-2007, 05:30 PM	#6 (permalink)
blktour Psycho Location: Anchorage, AK	i did reset the modem, and i did disable and enable the nic already. it is just not getting me a freakin ip address.. damn i am such a newb when it comes to this stuff. haha. I will call them tonight if i have time to get to my sisters.. i figured i wont rush it since i can give time for the techies here on TFP to assist me. thanks so far everyone!

12-11-2007, 10:08 AM	#8 (permalink)
blktour Psycho Location: Anchorage, AK	thanks I will try that here shortly..

12-28-2007, 01:08 AM	#9 (permalink)
blktour Psycho Location: Anchorage, AK	so i ended up calling the ISP first, and they had to reset something on thier end. maybe just the modem. now that I have fixed this computer everytime i pull up google, it says, that "I am not authorized to do this" but will open up google in a new window.. hmm. i totally cleared the hard drive, and reinstalled the OS. shouldnt that clear a virus that it may have had?