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05-13-2005, 09:17 PM
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#1 (permalink) |
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Insane
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Thank you Dell!
A few weeks ago I posted about a video card problem i was having with my dell computer...
turns out my computer was still under warranty and the video card was covered! I called dell to set up an appointment and 2 days later they came and installed a new video card and a new cpu fan. I was expecting a very lengthy fight with their tech support people but after chatting with them for about an hour trying different things to determine if it was my card or driver i was having problems with, they said ok well just replace the card. No problems whatsoever.  Say what you will about dell but the few times i have had to deal with tech support they have been great. Don incidentally the person they sent out said it was most likely the memory on the video card that went bad? didn't know that could even happen. |
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05-13-2005, 10:23 PM
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#2 (permalink) |
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Devils Cabana Boy
Location: Central Coast CA
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Probably a defective RAM heat sink on your video card, my 9800 pro had a similar problem (vertical stripes) one of the heat sinks shattered and did not cover the chip fully.
Warranties are golden. I burn through hard drives, I just RMA them every 8 months or so at the first sign of trouble Glad to hear it all worked out for you
__________________
Donate Blood! "Love is not finding the perfect person, but learning to see an imperfect person perfectly." -Sam Keen |
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05-13-2005, 10:46 PM
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#3 (permalink) |
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Junkie
Location: San Diego
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Yea Dell is wonderful, a power surge fried everything in my last computer and not even a struggle 2 days later they replaced everything inside my computer. They rock!
__________________
If something seems too good to be true, then it probably is.... |
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05-14-2005, 06:57 AM
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#4 (permalink) |
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Professional Loafer
Location: texas
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At the company I work for, I have Gold Tech support and next-day service for everything on the network (desktops, servers, KVM, etc.)
They are usually very good about replacing equipment that is bad.
__________________
"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane." |
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05-14-2005, 09:19 AM
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#7 (permalink) |
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Desert Rat
Location: Arizona
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Dell's pretty good, the only problem I've found with them is if you need to order a part like for a laptop that you can't buy anywhere because it's proprietary, they don't have anywhere on their website to order them. I had to search on google, found some guys site that just happened to have all the dell part numbers but it wasn't a store, then had to call dell and tell them the part number to get it. Could be a lot easier, but besides that, they've been real great with all of our network equipment at work. If we ever need a new hard drive they'll send us a new one without us having to send the old one back. We've abused that a few times though, hope they never catch on
__________________
"This visage, no mere veneer of vanity, is it vestige of the vox populi, now vacant, vanished, as the once vital voice of the verisimilitude now venerates what they once vilified. However, this valorous visitation of a by-gone vexation, stands vivified, and has vowed to vanquish these venal and virulent vermin vanguarding vice and vouchsafing the violently vicious and voracious violation of volition. The only verdict is vengeance; a vendetta, held as a votive, not in vain, for the value and veracity of such shall one day vindicate the vigilant and the virtuous. Verily, this vichyssoise of verbiage veers most verbose vis-à-vis an introduction, and so it is my very good honor to meet you and you may call me V." - V |
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05-14-2005, 10:54 AM
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#8 (permalink) |
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Getting it.
Super Moderator
Location: Lion City
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Dell's service is exceptional... I've had Dell laptops for the past several years and have never had a problem when I've had problems... I ship it off to the Depot and it is back within 48 hours... as good as new.
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"My hands are on fire. Hands are on fire. Ain't got no more time for all you charlatans and liars." - Old Man Luedecke |
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05-15-2005, 11:20 AM
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#9 (permalink) |
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Psycho
Location: London...no longer a student
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My screen on my dell d400 laptop got smashed, sent it of for repair and less than a week later back on my desk...although the warranty didnt cover some fool toppling his fat arse onto my desk breaking my screen...
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"Never underestimate a dumb question"-- Brandon Boyd |
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