At the company I work for, I have Gold Tech support and next-day service for everything on the network (desktops, servers, KVM, etc.)
They are usually very good about replacing equipment that is bad.
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"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."
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