Damn Verizon - Tilted Forum Project Discussion Community

basmoq · 08-29-2004, 05:53 PM

ok, so here's my problem...

I have Verizon DSL.

Now on to the details: Verizon sends me a modem, I hook it up, and all is good for about 6 months. Then I start having problems keeping my connection constant. the ready light goes out periodically, randomly, at first every few days, but then it starts to become more common. Powercycling fixes the issue, but I'm not paying $30 somthing a month to have to powercycle my modem in the middle of an online game...

I call verizon, they give me shit about my computer, so I give them shit about being stupid (I have 3 computers, a ppc, and I've used 4 other computers on this connection, all with the same connection problem). To prove my point, I unplugged everything from the modem and stared at the lights on it for a couple hours, lo and behold... it repeatedly lost the connection (ready light goes out and then flashes for a few seconds before going constant again).

I call again, they blame my house wiring. Not to be undone, I plug the modem directly into the phone companies wiring outside the house, and run a new cable through the house to the modem's normal location, same result, it won't stay connected.

I call again (every time I call, I have to go through the same shit to prove that it's not my computer, I generally cite the fact that I have the same problem with my ppc, and that there are Very few viruses out for them, and that I have rebooted it just to make DAMN sure it couldn't POSSIBLY have a virus... that generally get's the point home) this time they say they will send out a tech...

This morning, I recieve an automated call saying they fixed the problem, so I called them and asked when they came out, the lady replies that they fixed it from their end and that they won't be sending anyone out after all. I log on to a online game so that if the connection goes out again today, the game would boot me and I would know that it logged off even if I weren't staring at the darn ready light...

The connection times out multiple times, meaning they didn't fix it...

I called a few minutes ago, they said if I call back, they will transfer me directly to the real guys who do tech support. I'm at my wit's end, anyone have any suggestions of things I can do to fix this, anyone have similar problems? Anyone know the best way to go about getting repaid for six months of shitty service?

Destrox · 08-29-2004, 06:13 PM

Not with DSL, but I did have similar disconnecting issues when Adelphia was upgrading thier servers. Took those f'ers 2 months to get the bugs fixed. But it was providing the same results that you are getting, status light (which has NOTHING to do with your computer at all.) would just randomly stop going steady and start blinking. (Which means its reconnecting and you have no connecting at this time.) Weeeeelll after a week of that I got extreemly sick of it, and called them up they proceeed to tell me the same exact shit how its my fault and not theirs.

Fast forward a few hours of switching to people who might actually even know how to turn on a computer, let alone provide tech support. (Luckily its not like Dell, for I could understand what language these people spoke.) They finally do as I suggested, check my physical lines, for at that time I had no idea they were upgrading. (You see Adelphia also is my cable Tv company, so they are the ones who install the line to the house.)

ANother week, my lines are fine according to the tech that came out, modem is fine, somthing that isnt on MY end is bad he says. I assumed he would write this in a log or file of the visit that adelphia would be capable of looking up... naaa.. silly me.

Problems persist and I continue calling getting the run around, finally spoke to a person who actually knew thier ass from thier mouth and he tells me yeah our servers are being upgraded and there have been bugs. It'll be fixed as fast as possible.

Well shit, why cant they tell me this from the start!!!!!!

Moral of the story.. well, I doubt you will ever get a real reason other then the problem solving its self and they take credit. If you can ask a neighbor that has it, or connect it over there to get a good test. (Luckily my neighbors were my grandparents so this wasnt hard to test.)

basmoq · 08-29-2004, 06:28 PM

that's pretty much what I'm expecting to hear from them, but I've had this problem for 6 months, and I tape every conversation I have with them on the phone or in person, I also DEMAND that they note certain things that I see as important that they don't think are important. I had a similar experience with SBC yahoo DSL in another city, so I learned from my mistakes with them. In that case, they had a filter located inside their locked box outside the house that kept us from picking up the am radio being transmitted down the street on our phones, and also prevented a dsl connection... (after we rewired the entire house because they blamed the noisy lines on us...)

oh, and I forgot to mention, we got a refund from SBC, I hope I can get one from Verizon...

08-29-2004, 05:53 PM	#1 (permalink)
basmoq It's a girly girl! Location: OH, USA	Damn Verizon ok, so here's my problem... I have Verizon DSL. Now on to the details: Verizon sends me a modem, I hook it up, and all is good for about 6 months. Then I start having problems keeping my connection constant. the ready light goes out periodically, randomly, at first every few days, but then it starts to become more common. Powercycling fixes the issue, but I'm not paying $30 somthing a month to have to powercycle my modem in the middle of an online game... I call verizon, they give me shit about my computer, so I give them shit about being stupid (I have 3 computers, a ppc, and I've used 4 other computers on this connection, all with the same connection problem). To prove my point, I unplugged everything from the modem and stared at the lights on it for a couple hours, lo and behold... it repeatedly lost the connection (ready light goes out and then flashes for a few seconds before going constant again). I call again, they blame my house wiring. Not to be undone, I plug the modem directly into the phone companies wiring outside the house, and run a new cable through the house to the modem's normal location, same result, it won't stay connected. I call again (every time I call, I have to go through the same shit to prove that it's not my computer, I generally cite the fact that I have the same problem with my ppc, and that there are Very few viruses out for them, and that I have rebooted it just to make DAMN sure it couldn't POSSIBLY have a virus... that generally get's the point home) this time they say they will send out a tech... This morning, I recieve an automated call saying they fixed the problem, so I called them and asked when they came out, the lady replies that they fixed it from their end and that they won't be sending anyone out after all. I log on to a online game so that if the connection goes out again today, the game would boot me and I would know that it logged off even if I weren't staring at the darn ready light... The connection times out multiple times, meaning they didn't fix it... I called a few minutes ago, they said if I call back, they will transfer me directly to the real guys who do tech support. I'm at my wit's end, anyone have any suggestions of things I can do to fix this, anyone have similar problems? Anyone know the best way to go about getting repaid for six months of shitty service? __________________ "There's someone out there for everyone - even if you need a pickaxe, a compass, and night goggles to find them."

08-29-2004, 06:13 PM	#2 (permalink)
Destrox Metal and Rock 4 Life Location: Phoenix	Not with DSL, but I did have similar disconnecting issues when Adelphia was upgrading thier servers. Took those f'ers 2 months to get the bugs fixed. But it was providing the same results that you are getting, status light (which has NOTHING to do with your computer at all.) would just randomly stop going steady and start blinking. (Which means its reconnecting and you have no connecting at this time.) Weeeeelll after a week of that I got extreemly sick of it, and called them up they proceeed to tell me the same exact shit how its my fault and not theirs. Fast forward a few hours of switching to people who might actually even know how to turn on a computer, let alone provide tech support. (Luckily its not like Dell, for I could understand what language these people spoke.) They finally do as I suggested, check my physical lines, for at that time I had no idea they were upgrading. (You see Adelphia also is my cable Tv company, so they are the ones who install the line to the house.) ANother week, my lines are fine according to the tech that came out, modem is fine, somthing that isnt on MY end is bad he says. I assumed he would write this in a log or file of the visit that adelphia would be capable of looking up... naaa.. silly me. Problems persist and I continue calling getting the run around, finally spoke to a person who actually knew thier ass from thier mouth and he tells me yeah our servers are being upgraded and there have been bugs. It'll be fixed as fast as possible. Well shit, why cant they tell me this from the start!!!!!! Moral of the story.. well, I doubt you will ever get a real reason other then the problem solving its self and they take credit. If you can ask a neighbor that has it, or connect it over there to get a good test. (Luckily my neighbors were my grandparents so this wasnt hard to test.) __________________ You bore me.... next.

08-29-2004, 06:28 PM	#3 (permalink)
basmoq It's a girly girl! Location: OH, USA	that's pretty much what I'm expecting to hear from them, but I've had this problem for 6 months, and I tape every conversation I have with them on the phone or in person, I also DEMAND that they note certain things that I see as important that they don't think are important. I had a similar experience with SBC yahoo DSL in another city, so I learned from my mistakes with them. In that case, they had a filter located inside their locked box outside the house that kept us from picking up the am radio being transmitted down the street on our phones, and also prevented a dsl connection... (after we rewired the entire house because they blamed the noisy lines on us...) oh, and I forgot to mention, we got a refund from SBC, I hope I can get one from Verizon... __________________ "There's someone out there for everyone - even if you need a pickaxe, a compass, and night goggles to find them."