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basmoq · 08-29-2004, 05:53 PM

ok, so here's my problem...

I have Verizon DSL.

Now on to the details: Verizon sends me a modem, I hook it up, and all is good for about 6 months. Then I start having problems keeping my connection constant. the ready light goes out periodically, randomly, at first every few days, but then it starts to become more common. Powercycling fixes the issue, but I'm not paying $30 somthing a month to have to powercycle my modem in the middle of an online game...

I call verizon, they give me shit about my computer, so I give them shit about being stupid (I have 3 computers, a ppc, and I've used 4 other computers on this connection, all with the same connection problem). To prove my point, I unplugged everything from the modem and stared at the lights on it for a couple hours, lo and behold... it repeatedly lost the connection (ready light goes out and then flashes for a few seconds before going constant again).

I call again, they blame my house wiring. Not to be undone, I plug the modem directly into the phone companies wiring outside the house, and run a new cable through the house to the modem's normal location, same result, it won't stay connected.

I call again (every time I call, I have to go through the same shit to prove that it's not my computer, I generally cite the fact that I have the same problem with my ppc, and that there are Very few viruses out for them, and that I have rebooted it just to make DAMN sure it couldn't POSSIBLY have a virus... that generally get's the point home) this time they say they will send out a tech...

This morning, I recieve an automated call saying they fixed the problem, so I called them and asked when they came out, the lady replies that they fixed it from their end and that they won't be sending anyone out after all. I log on to a online game so that if the connection goes out again today, the game would boot me and I would know that it logged off even if I weren't staring at the darn ready light...

The connection times out multiple times, meaning they didn't fix it...

I called a few minutes ago, they said if I call back, they will transfer me directly to the real guys who do tech support. I'm at my wit's end, anyone have any suggestions of things I can do to fix this, anyone have similar problems? Anyone know the best way to go about getting repaid for six months of shitty service?

08-29-2004, 05:53 PM	#1 (permalink)
basmoq It's a girly girl! Location: OH, USA	Damn Verizon ok, so here's my problem... I have Verizon DSL. Now on to the details: Verizon sends me a modem, I hook it up, and all is good for about 6 months. Then I start having problems keeping my connection constant. the ready light goes out periodically, randomly, at first every few days, but then it starts to become more common. Powercycling fixes the issue, but I'm not paying $30 somthing a month to have to powercycle my modem in the middle of an online game... I call verizon, they give me shit about my computer, so I give them shit about being stupid (I have 3 computers, a ppc, and I've used 4 other computers on this connection, all with the same connection problem). To prove my point, I unplugged everything from the modem and stared at the lights on it for a couple hours, lo and behold... it repeatedly lost the connection (ready light goes out and then flashes for a few seconds before going constant again). I call again, they blame my house wiring. Not to be undone, I plug the modem directly into the phone companies wiring outside the house, and run a new cable through the house to the modem's normal location, same result, it won't stay connected. I call again (every time I call, I have to go through the same shit to prove that it's not my computer, I generally cite the fact that I have the same problem with my ppc, and that there are Very few viruses out for them, and that I have rebooted it just to make DAMN sure it couldn't POSSIBLY have a virus... that generally get's the point home) this time they say they will send out a tech... This morning, I recieve an automated call saying they fixed the problem, so I called them and asked when they came out, the lady replies that they fixed it from their end and that they won't be sending anyone out after all. I log on to a online game so that if the connection goes out again today, the game would boot me and I would know that it logged off even if I weren't staring at the darn ready light... The connection times out multiple times, meaning they didn't fix it... I called a few minutes ago, they said if I call back, they will transfer me directly to the real guys who do tech support. I'm at my wit's end, anyone have any suggestions of things I can do to fix this, anyone have similar problems? Anyone know the best way to go about getting repaid for six months of shitty service? __________________ "There's someone out there for everyone - even if you need a pickaxe, a compass, and night goggles to find them."