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that's pretty much what I'm expecting to hear from them, but I've had this problem for 6 months, and I tape every conversation I have with them on the phone or in person, I also DEMAND that they note certain things that I see as important that they don't think are important. I had a similar experience with SBC yahoo DSL in another city, so I learned from my mistakes with them. In that case, they had a filter located inside their locked box outside the house that kept us from picking up the am radio being transmitted down the street on our phones, and also prevented a dsl connection... (after we rewired the entire house because they blamed the noisy lines on us...)
oh, and I forgot to mention, we got a refund from SBC, I hope I can get one from Verizon...
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