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Old 08-20-2004, 01:53 PM   #1 (permalink)
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Location: Scotland
I'm going slightly mad!!!

Everytime i try to access my music,documents or pictures a message appears on screen telling me there is an error and i have to send a report to Microsoft.
Any ideas what to do before i go into the garage for a big hammer!
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Old 08-20-2004, 02:07 PM   #2 (permalink)
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http://www.tfproject.org/tfp/showthread.php?t=48134

Quote:

When asking for help... We need as much information as possible to offer our best assistance. We need to know what is wrong with what, and as much general information about your system and anything you may have done to it recently (new hardware, applications, cat spilled coffee on the keyboard, etc...)

OS: What version, have you patched it?
Processor: Intel, AMD, Mhz, overclocked?
Motherboard: what type...
RAM: how much and what type. PC100, PC133, PC2100, PC2700, how many sticks.
HD: size, type, partitioned
Media: floppy, Zip, CDROM, CDR, DVD, etc...
Browser: IE, Mozilla, Opera, what version <-- VERY important for web problems.
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Old 08-20-2004, 02:19 PM   #3 (permalink)
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Location: Scotland
I'm sorry but i am a computer virgin and everything above may as well be in chinese.I have an eMachines 5220 with Windows xp home and i was downloading music from Win mx when it went tits up.Browser is MSN.
First time poster.
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Old 08-20-2004, 02:33 PM   #4 (permalink)
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need more info on the error, what does it say is crashing and in what.
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Old 08-20-2004, 02:41 PM   #5 (permalink)
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Location: Scotland
"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.Please tell Microsoft about this problem."
Vague i know but thats about it.
Can't get into any files.
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Old 08-20-2004, 02:56 PM   #6 (permalink)
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Usually when that happens, there is an option to see more details. Post that, if you would. We are going to need to know more--that is a generic error message that happens any time something bad happens. Without knowing more, we cant help
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Old 08-21-2004, 04:12 AM   #7 (permalink)
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Location: Scotland
The entire message is:
Windows Explorer has encountered a problem and needs to close.We are sorry for the inconvenience.
If you were in the middle of something the information might be lost.
Please tell Microsoft about the problem.
We have created an error report that you can send to help us improve Windows Explorer.
We will treat this report confidentially and anonymously.
To see what data this report contains click here.Send error report.Dont send.
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Old 08-21-2004, 04:41 AM   #8 (permalink)
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I'm wildly guessing this is due to spyware. Try the programs suggested in this thread.

Also, run Windows Update and get the latest patches.
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Old 08-21-2004, 07:10 AM   #9 (permalink)
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Can you "Click here" and post that please? Also, what exactly are you doing? Are you trying to just call up listings of your files, or does it only appear when ou try to load a word file or run an mp3 etc?

Have you changed anything recently? Have you installed any new programs about the time it broke?
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