Tech support job descriptions - Tilted Forum Project Discussion Community

God of Thunder · 03-17-2004, 07:04 AM

I need a favor from anyone who does tech support professionally. My supervisor is re-writing our job description since it is VERY out-dated. It still includes running the mainframe as part of our duties. We trashed the mainframe in 1998.

Could you please list your title and some examples of your duties as stated in your official job description? I know that what your description is and what you actually do are completely different things.

If you do not feel like listing them here, feel free to PM me.

And again, I want official descriptions. We are trying to give him ideas as to the proper wording of what we do. (I think it is cool that he is allowing us to have some input). I'm just curious as to what your descritptions say as a way to compare and contrast.

Thank you in advance,
The God of Thunder

losthellhound · 03-17-2004, 07:11 AM

Mine (It is off of our website's job posting section so Im safe to post it)

In this role you will provide support to external customers and partners through email and phone communication. You will collect, update, and maintain customer trouble ticket and resolution information, while resolving technical issues relating to the BlackBerry through a process of troubleshooting, fact-finding, researching, testing, and escalation, when appropriate.

Crack · 03-17-2004, 01:39 PM

from www.military.com

Air Force Enlisted Occupations

Job Description & Salary Projections

Military Job Title: Communications - Computer Systems Operations Journeyman

Civilian Job Title: Computer Support Specialists

Job Description: Provide technical assistance and training to system users. Investigate and resolve computer software and hardware problems of users. Answer clients' inquiries in person and via telephone concerning the use of computer hardware and software, including printing, word processing, programming languages, electronic mail, and operating systems.

Salary Projections: Median annual earnings of computer systems analysts were $52,180 in 1998. The middle 50 percent earned between $40,570 and $74,180 a year. The lowest 10 percent earned less than $32,470 and the highest 10 percent earned more than $87,810.

03-17-2004, 07:04 AM	#1 (permalink)
God of Thunder Talk nerdy to me Location: Flint, MI	Tech support job descriptions I need a favor from anyone who does tech support professionally. My supervisor is re-writing our job description since it is VERY out-dated. It still includes running the mainframe as part of our duties. We trashed the mainframe in 1998. Could you please list your title and some examples of your duties as stated in your official job description? I know that what your description is and what you actually do are completely different things. If you do not feel like listing them here, feel free to PM me. And again, I want official descriptions. We are trying to give him ideas as to the proper wording of what we do. (I think it is cool that he is allowing us to have some input). I'm just curious as to what your descritptions say as a way to compare and contrast. Thank you in advance, The God of Thunder __________________ I reject your reality, and substitute my own -- Adam Savage

03-17-2004, 07:11 AM	#2 (permalink)
losthellhound Thats MR. Muffin Face now Location: Everywhere work sends me	Mine (It is off of our website's job posting section so Im safe to post it) In this role you will provide support to external customers and partners through email and phone communication. You will collect, update, and maintain customer trouble ticket and resolution information, while resolving technical issues relating to the BlackBerry through a process of troubleshooting, fact-finding, researching, testing, and escalation, when appropriate. __________________ "Life is possible only with illusions. And so, the question for the science of mental health must become an absolutely new and revolutionary one, yet one that reflects the essence of the human condition: On what level of illusion does one live?" -- Ernest Becker, The Denial of Death

03-17-2004, 01:39 PM	#3 (permalink)
Crack Misanthropic Location: Ohio! yay!	from www.military.com Air Force Enlisted Occupations Job Description & Salary Projections Military Job Title: Communications - Computer Systems Operations Journeyman Civilian Job Title: Computer Support Specialists Job Description: Provide technical assistance and training to system users. Investigate and resolve computer software and hardware problems of users. Answer clients' inquiries in person and via telephone concerning the use of computer hardware and software, including printing, word processing, programming languages, electronic mail, and operating systems. Salary Projections: Median annual earnings of computer systems analysts were $52,180 in 1998. The middle 50 percent earned between $40,570 and $74,180 a year. The lowest 10 percent earned less than $32,470 and the highest 10 percent earned more than $87,810. __________________ Crack, you and I are long overdue for a vicious bout of mansex. ~Halx