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Mine (It is off of our website's job posting section so Im safe to post it)
In this role you will provide support to external customers and partners through email and phone communication. You will collect, update, and maintain customer trouble ticket and resolution information, while resolving technical issues relating to the BlackBerry through a process of troubleshooting, fact-finding, researching, testing, and escalation, when appropriate.
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"Life is possible only with illusions. And so, the question for the science of mental health must become an absolutely new and revolutionary one, yet one that reflects the essence of the human condition: On what level of illusion does one live?"
-- Ernest Becker, The Denial of Death
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