Tilted Forum Project Discussion Community  

Go Back   Tilted Forum Project Discussion Community > Interests > Tilted Technology


 
 
LinkBack Thread Tools
Old 11-02-2003, 02:51 AM   #1 (permalink)
At The Globe Showing Will How Its Done
 
MahlerIsGod's Avatar
 
Location: London/Elysium
Dell Testing Procedures

When you buy a computer from Dell they say they test it before they ship it. Does anyone know what these tests entail? What kind've of tests, etc. Thanks
__________________
"But a work of art is a conscious human effort that has to do with communication. It is that or its nothing. When an accident is applauded as a work of art, when a cult grows up around the deliciousness of inadvertent beauty, we are in the presence of the greatest decadence the West has known in its history."
MahlerIsGod is offline  
Old 11-02-2003, 03:09 AM   #2 (permalink)
Huggles, sir?
 
seretogis's Avatar
 
Location: Seattle
Are you referring to burn-in?
__________________
seretogis - sieg heil
perfect little dream the kind that hurts the most, forgot how it feels well almost
no one to blame always the same, open my eyes wake up in flames
seretogis is offline  
Old 11-02-2003, 05:52 AM   #3 (permalink)
Dumb all over...a little ugly on the side
 
Sion's Avatar
 
Location: In the room where the giant fire puffer works, and the torture never stops.
they turn it on and if it boots up within 10 mins, it passes.
__________________
He's the best, of course, of all the worst.
Some wrong been done, he done it first. -fz

I jus' want ta thank you...falettinme...be mice elf...agin...
Sion is offline  
Old 11-02-2003, 11:31 AM   #4 (permalink)
Crazy
 
Location: Reading, UK
Quote:
Originally posted by Sion
they turn it on and if it boots up within 10 mins, it passes.
Are you being serious? Hope not...

I think that they run all the BIOS level tests.
peacy is offline  
Old 11-02-2003, 12:05 PM   #5 (permalink)
Junkie
 
Location: San Diego
Dell has special Diagnostic software which they run on the computer 3 times. They also run the computer a few times, but to what details they run it I am not sure. Probably just check the BIOS, make sure everything on the screen looks ok, etc... I am on my second Dell and I couldn't be happier. I own one of those massive XPS systems
__________________
If something seems too good to be true, then it probably is....

Last edited by punx1325; 11-02-2003 at 12:07 PM..
punx1325 is offline  
Old 11-02-2003, 08:24 PM   #6 (permalink)
Crazy
 
WOW!!! I've never heard anyone be happy to own a dell....I'm a technician at Best Buy.....85% of the computers we repair in the store are Dells
scoobydugan is offline  
Old 11-03-2003, 01:23 AM   #7 (permalink)
Crazy
 
Location: Reading, UK
Quote:
Originally posted by scoobydugan
WOW!!! I've never heard anyone be happy to own a dell....I'm a technician at Best Buy.....85% of the computers we repair in the store are Dells
I've been using various Latitude notebooks for the last ~4 years. And I'm quite satisfied with them... (They can take loads of abuse... )
peacy is offline  
Old 11-03-2003, 01:40 AM   #8 (permalink)
Confused Adult
 
Shauk's Avatar
 
Location: Spokane, WA
Quote:
Originally posted by scoobydugan
WOW!!! I've never heard anyone be happy to own a dell....I'm a technician at Best Buy.....85% of the computers we repair in the store are Dells
well, does your repair have anything to do with the hardware itself? or is it usually just a computer dummy who deleted something they shouldnt have and are in general clueless nitwits?
Shauk is offline  
Old 11-03-2003, 02:57 AM   #9 (permalink)
Thats MR. Muffin Face now
 
losthellhound's Avatar
 
Location: Everywhere work sends me
Most computer companys do the same test before shipping. They turn it on, and if it gets past bios without errors, they shut it off. Some companies are better then others (Compaq)..SOme are much worse (Packard Bell).. Its why I only trust "clones" and only ones I either made myself, or handpicked the parts for
__________________
"Life is possible only with illusions. And so, the question for the science of mental health must become an absolutely new and revolutionary one, yet one that reflects the essence of the human condition: On what level of illusion does one live?"
-- Ernest Becker, The Denial of Death
losthellhound is offline  
Old 11-03-2003, 10:04 AM   #10 (permalink)
Crazy
 
It's always a hardware problem
scoobydugan is offline  
Old 11-03-2003, 10:44 AM   #11 (permalink)
Tilted
 
Quote:
Originally posted by scoobydugan
WOW!!! I've never heard anyone be happy to own a dell....I'm a technician at Best Buy.....85% of the computers we repair in the store are Dells
I work with 300+ Dells and they've performed fantastically over the years. We always buy the 3year warranty. We've had to use it a few times, (Dimension 4100) video cards (12 out of 150) and floppy drives on some old XPS-T 450's (5/150).

They are very technically sound machines. I don't own one myself, but I'm not afraid to.

It's rarely a hardware problem!
__________________
TANSTAAFL
saberyo is offline  
Old 11-03-2003, 05:34 PM   #12 (permalink)
Junkie
 
MontanaXVI's Avatar
 
Location: Go A's!!!!
My first Pc was a COMPAQ and my 2nd is the homebuild I am on now, I have heard nothing but good thing about Dell which prompted me to pick up a Inspiron laptop for my gf to use at school and I think it is great, the support team is excellent even though I only had to call them for one minor thing I could not get working on my own.
__________________
Spank you very much
MontanaXVI is offline  
Old 11-03-2003, 10:33 PM   #13 (permalink)
Crazy
 
Wow, i must live in a crazy backwords world or you're all very lucky!!! I've never owned a Dell but I repair them ALOT!! The customers always complain about the customer service. Oh well, stick with what works for ya i guess....but I won't buy one....
scoobydugan is offline  
Old 11-03-2003, 11:04 PM   #14 (permalink)
Insane
 
Mister B's Avatar
 
Location: Burbs of St.Lou
Quote:
Originally posted by scoobydugan
WOW!!! I've never heard anyone be happy to own a dell....I'm a technician at Best Buy.....85% of the computers we repair in the store are Dells
A lot may be due to their huge number of sales along with the inexperienced people who use them.

I have a dell and it is great. One time my cd burner went out and a guy was in my dorm 3 days after that and even installed a faster drive.
__________________
"Little racoons and old possums 'n' stuff all live up in here. They've got to have a little place to sit." Bob Ross.
Mister B is offline  
Old 11-04-2003, 01:31 AM   #15 (permalink)
The one that got away
 
hu-man's Avatar
 
Location: Over the hill and far away
My mom bought a Dell, and the small problems she's had with it (nothing hardware-related) they've helped her with - they have excellent customer service. Nice design, as well.
hu-man is offline  
Old 11-04-2003, 02:08 AM   #16 (permalink)
Upright
 
Location: Phoenix, AZ
In my family we've owned over a dozen Dell models, ranging from our first Pentium 133 to our most recent P4 2.8. I've had no problems with hardware failure in any of the systems. I like them because you can get them from the factory with high end video cards for gaming (like ATI 9800's), real soundcards (not integrated), trinitron monitors, or flat panels, they even offer RAID configurations now. Or, if you're on a budget, you can get them cheap.

I've swapped out many components for better ones over the years and never had any compatibility problems (upgraded RAM, HD, video cards, OS, etc). Very stable machines, I do lots of work on it and I don't have to worry about a crash. I write software, use photoshop, 3dsmax, play games, you name it. I take mine to LAN's occassionally, and I just plug it in and it works. I actually still own the original P133, and it still boots fine
smiling_bob is offline  
Old 11-04-2003, 12:03 PM   #17 (permalink)
Nobody Loves Me
 
Location: Irish In Madrid
I used to build servers for Dell, They are tested during build to check that everything is config'd & functioning & then they go into a thing called extended test, They are racked for hours & the tests are run automatically, If there is something wrong a tech is alerted & the tests are started over.
__________________
Music is my first love & It will be my last.
Magpie0001 is offline  
Old 11-04-2003, 12:12 PM   #18 (permalink)
Psycho
 
Location: Lubbock Texas
my laptop is a dell, and i love it.. i also have a dell workstation that was given to me.. so far, i havent had any problems at all out of it
Snakebyt is offline  
Old 11-04-2003, 03:31 PM   #19 (permalink)
Insane
 
Location: Ames, IA
dell has never given me any problems, but i have a gateway that isnt really a gateway anymore because ive had to replace so many parts. After building my own once, ill never do anything but that from now on. Whenever contacting dell tech support, i always ask for someone who knows what theyre talking about, and i usually get one. If they know you know something, theyll skip talking down to you, and give you directions to fix it. If they know what theyre talking about that is...
Caphreak is offline  
Old 11-05-2003, 06:20 AM   #20 (permalink)
Upright
 
We use Dells at work in some pretty stressful enviornments and they usually have no problems. When they do I don't fault them as we will get them back and there will be 3-4 inches of dust on all the components inside. Half the time we clean em up and they work fine.

Pretty good in my opinion.
sadistic midget is offline  
Old 11-05-2003, 08:38 AM   #21 (permalink)
Tilted Cat Head
 
Cynthetiq's Avatar
 
Administrator
Location: Manhattan, NY
Quote:
Originally posted by scoobydugan
WOW!!! I've never heard anyone be happy to own a dell....I'm a technician at Best Buy.....85% of the computers we repair in the store are Dells
reason is because Best Buy is a Dell Authorized service center.

Dells are awesome. I've not owned them personally but in fortune 500 companies they have the lowest failure rate from any of the large manufacturers and the Dell warranty cannot be beaten.
__________________
I don't care if you are black, white, purple, green, Chinese, Japanese, Korean, hippie, cop, bum, admin, user, English, Irish, French, Catholic, Protestant, Jewish, Buddhist, Muslim, indian, cowboy, tall, short, fat, skinny, emo, punk, mod, rocker, straight, gay, lesbian, jock, nerd, geek, Democrat, Republican, Libertarian, Independent, driver, pedestrian, or bicyclist, either you're an asshole or you're not.
Cynthetiq is offline  
Old 11-05-2003, 08:40 AM   #22 (permalink)
Tilted Cat Head
 
Cynthetiq's Avatar
 
Administrator
Location: Manhattan, NY
Quote:
Originally posted by losthellhound
Most computer companys do the same test before shipping. They turn it on, and if it gets past bios without errors, they shut it off. Some companies are better then others (Compaq)..SOme are much worse (Packard Bell).. Its why I only trust "clones" and only ones I either made myself, or handpicked the parts for
Dell is the only company that I know that tests all of the units. Gateway tests a sample of the units, and then there are others that do even a lower sample than Gateway.
__________________
I don't care if you are black, white, purple, green, Chinese, Japanese, Korean, hippie, cop, bum, admin, user, English, Irish, French, Catholic, Protestant, Jewish, Buddhist, Muslim, indian, cowboy, tall, short, fat, skinny, emo, punk, mod, rocker, straight, gay, lesbian, jock, nerd, geek, Democrat, Republican, Libertarian, Independent, driver, pedestrian, or bicyclist, either you're an asshole or you're not.
Cynthetiq is offline  
Old 11-06-2003, 08:12 AM   #23 (permalink)
Addict
 
We have bought Dell exclusively over the past 5-6 years. Have 2 servers and about 20 desktops. I have never had a DOA unit. Any hardware problems that have developed after the fact have been taken care of under warranty in a very timely fashion. We always get the 3 year, Next Business Day service.

My only beef is that the quality of phone support has been dropping over the past couple of years. Now it is common to <gasp> wait on hold, and then get somebody with a thick accent who knows nothing and just reads from a script. But I would expect that from any Manf. nowadays.
tooth is offline  
 

Tags
dell, procedures, testing


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 12:36 AM.

Tilted Forum Project

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0 PL2
© 2002-2012 Tilted Forum Project

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360