Tech Support @ Compaq - Tilted Forum Project Discussion Community

sipsake · 08-20-2003, 01:53 PM

I've got a quick question for any admins who have dealt with Compaq in the last 4 years.

Up until today, I was able to get phone support for my business class workstations (Deskpro, Evo) whenever I needed it. I'd always been told that with the business class machines, I'd have lifetime phone support.

I never had reason to doubt this. I've called Compaq recently for support on an old Deskpro 2000 that was probably 4-5 years out of warranty.

Today I was told by a Compaq tech that for the last 3 weeks they've been told to no longer offer technical support to workstations beyond their warranty.

Needless to say, I've been scrambling trying to find a copy of the paperwork.

Any of you had a similar experience?

juanvaldes · 08-20-2003, 02:37 PM

Find the paperwork and sue there asses. Apple pulled a similer thing back in the early 90's and folks still had the paper work and they were FORCED to give support.

hrdwareguy · 08-20-2003, 02:38 PM

Haven't had any experience with Compaq, but it's probably due to the HP/Compaq merger.

The_Dude · 08-20-2003, 02:42 PM

you can still get free email support if that's any help.

but if u can find the paper work, bother them till they give u support.

08-20-2003, 01:53 PM	#1 (permalink)
sipsake Psycho Location: Memphis	Tech Support @ Compaq I've got a quick question for any admins who have dealt with Compaq in the last 4 years. Up until today, I was able to get phone support for my business class workstations (Deskpro, Evo) whenever I needed it. I'd always been told that with the business class machines, I'd have lifetime phone support. I never had reason to doubt this. I've called Compaq recently for support on an old Deskpro 2000 that was probably 4-5 years out of warranty. Today I was told by a Compaq tech that for the last 3 weeks they've been told to no longer offer technical support to workstations beyond their warranty. Needless to say, I've been scrambling trying to find a copy of the paperwork. Any of you had a similar experience? __________________ When life hands you a lemon, say "Oh yeah, I like lemons. What else you got?" Henry Rollins

08-20-2003, 02:38 PM	#3 (permalink)
hrdwareguy "Officer, I was in fear for my life" Location: Oklahoma City	Haven't had any experience with Compaq, but it's probably due to the HP/Compaq merger. __________________ Gun Control is hitting what you aim at Aim for the TFP, Donate Today

08-20-2003, 02:42 PM	#4 (permalink)
The_Dude The GrandDaddy of them all! Location: Austin, TX	you can still get free email support if that's any help. but if u can find the paper work, bother them till they give u support. __________________ "Luck is what happens when preparation meets opportunity." - Darrel K Royal

08-20-2003, 02:37 PM	#2 (permalink)
juanvaldes Banned Location: shittown, CA	Find the paperwork and sue there asses. Apple pulled a similer thing back in the early 90's and folks still had the paper work and they were FORCED to give support.