Exchange System Manager error - Tilted Forum Project Discussion Community

Jove · 01-22-2007, 10:15 AM

I am working with Exchange Server 2003 and when I open up exchange system manager and click on the help topics, I get an error saying “The mmc has detected an error in the snap in and it is recommended you shut down and restart mmc.” This error happens every time I try to open up the help menu.

But, when I open the mmc console from the run command and use the Add/Remove snap-in tool to add exchange system, the help topic will display if I click on the help topic button. If I save it to the desktop, or in exchsrvr bin folder and reopen the file, it gives me the error saying it cannot be opened.

Does anyone have a suggestion on how I can fix this problem?

bendsley · 01-22-2007, 12:51 PM

What SP of Exchange are you running? Make sure you're running SP2. Also, I would recommend installing the Exchange snap-ins to a management computer running MMC and not running MMC on the Exchange server. Best practices are to mostly leave the server alone once it is up and running and manage via MMC on another computer.

You will need to setup MMC on a remote computer and then put the Exchange disc in to install the Exchange snap-ins (so you see all the Message Tracking Center and the <domain> Exchange areas within AD).

Let me know if you need anything more.

Jove · 01-22-2007, 02:50 PM

I found the fix on this websiteand the info states:

Quote:

IE 7 interferes with Exchange Server Help

For those who've installed Internet Explorer 7 on servers running Exchange 2003, you may find that the Help files inside Exchange System Manager start having issues.

As was pointed out in Sandi Hardmeier's IE 7 issues site, the problem is with a file named psapi.dll. According to the post, IE 7 shipped with a newer version of that DLL. But launching help inside Exchange System Manager causes the older psapi.dll to be loaded instead.

If you use the Exchange System Manager that's embedded in the Server Management Console, there is no issue. This gives us a few different ways to implement workarounds:

1. Use the Server Management console;

2. Remove psapi.dll from the Exchsrvr\bin subdirectory (this fixes the problem without causing any other issues); or

3. Uninstall IE 7, which causes your system to revert to IE 6.

You really shouldn't be surfing the Web using a server anyway. So I'd argue that there's not a great need to install IE 7 on a server in the first place.

kurty[B] · 01-22-2007, 05:19 PM

Quote:

Originally Posted by MonomAnny

I found the fix on this websiteand the info states:

You really shouldn't be surfing the Web using a server anyway. So I'd argue that there's not a great need to install IE 7 on a server in the first place.

I have not found a reason to install IE 7 on any computer, but this is good information to know for future reference (I am sure I'll hear about this issue popping up in the near future).

01-22-2007, 10:15 AM	#1 (permalink)
Jove Groovy Hipster Nerd Location: Michigan	Exchange System Manager error I am working with Exchange Server 2003 and when I open up exchange system manager and click on the help topics, I get an error saying “The mmc has detected an error in the snap in and it is recommended you shut down and restart mmc.” This error happens every time I try to open up the help menu. But, when I open the mmc console from the run command and use the Add/Remove snap-in tool to add exchange system, the help topic will display if I click on the help topic button. If I save it to the desktop, or in exchsrvr bin folder and reopen the file, it gives me the error saying it cannot be opened. Does anyone have a suggestion on how I can fix this problem?

01-22-2007, 12:51 PM	#2 (permalink)
bendsley Professional Loafer Location: texas	What SP of Exchange are you running? Make sure you're running SP2. Also, I would recommend installing the Exchange snap-ins to a management computer running MMC and not running MMC on the Exchange server. Best practices are to mostly leave the server alone once it is up and running and manage via MMC on another computer. You will need to setup MMC on a remote computer and then put the Exchange disc in to install the Exchange snap-ins (so you see all the Message Tracking Center and the <domain> Exchange areas within AD). Let me know if you need anything more. __________________ "You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."