Nissan won't honor their warranty!! - Tilted Forum Project Discussion Community

Prioxtia · 08-02-2003, 10:49 AM

I own a 2002 nissan SE-R Spec V.
The Transmission has recently started making a high pitch whiny sound under duress- I let of the gas, or put in nuetral, and the sound goes away. I have taken the car to <b>THREE</b> Transmission shops and, in every case upon driving the car and putting it up on a lift ( and driving it in the air) I was told that its excessively noisy and that Nissan ought to fix it ( two plces didi ti for free, the third charged me $ 15 for the analysis ( they were all aware that the cars still under warraqnty, so they wouldn't get the job) Yet, I take it to the dealership and they tell me its normal. Bullshit! I know its not. Then they offer to take me out in a new spec-V and compare. Folks, my car is MUCH louder... not even the same. In fact, growing tired of this, I thought I'd just trade it for a honda- AND THE DEALERSHIP WOULDN'T TAKE IT AS A TRADE IN BECAUSE OF "EXCESSIVE NOISE" FROM THE TRANNY!!

I have been to EVERY dealership in the Cleveland metro area, and I get the same response! I have called nissan consumer affairs, but to no avail. They just keep telling me to take to a different dealership. I know this sound is not normal, and most guest in my vehicle hear it right away, as well.

WHAT SHOULD I DO!!!???

pezking4 · 08-02-2003, 11:05 AM

I've noticed this at work... if there is a service issue, here are the things they look at.

1. Did you buy the vehicle from us?
2. Did you service the vehicle at scheduled times, and is it documented?

If those two things are true, we try to help people out.
I don't see why they wouldn't help you out.

How many miles on your car?

Prioxtia · 08-02-2003, 12:00 PM

1)I can't take it where I bought it- that dealership is in Oklahoma, I'm now in Ohio.

2) I bought the car new- it only has 25,000 miles on it! although I've had my oil changed when due, I don't do it at dealerships, I do it myself- but that has nothing to do with the transmission.

Thanks

rodgerd · 08-02-2003, 01:19 PM

Talk to Nissan direct, again. Explain you'll be going to the papers with it. THey'll start to care.

ElwoodBlues · 08-02-2003, 08:27 PM

I can see the headlines now "Extra, Extra, One Man from Cleveland Has problem with Nissan, full story page 2"

seriously though, go straight to company headquarters if nothing thusfar has worked. Bypass those dealerships

KeyserSoze · 08-02-2003, 09:47 PM

What you need to do is the following:

1. Call the General Manager of the Nissan dealership that is giving you the troubles and explain that if the matter is not solved you will make a formal complaint to Nissan that their dealership is giving you the run around.

2. Contact Nissan and explain thet you bought THEIR product and they should stand behind it and if this matter is not fixed in a timely fashion you will start calling the local TV stations and park your car in front of a Nissan dealership every weekend with a sign that says "Don't buy a Nissan they won't back their product"

3. You need to make a complaint with the better business now(gotta get the problem documented.

4. Take the diagnosis form the transmission shops that you have and make a complaint to whomever licenses dealerships in your state.

I promise you that if you do these things you will see some response from them.

One thing as long as I have been in the car business that a dealer does not want is BAD PRESS or a customer standing outside his dealership on a weekend saying "Don't buy these cars"

Finally check your states lemon laws

http://autopedia.com/html/HotLinks_Lemon2.html

forumguy · 08-03-2003, 05:23 AM

Glad you posted this. I was ABOUT to buy a new Maxima. Whew!

pezking4 · 08-04-2003, 08:55 PM

I can't believe that they are doing this. I've always had good luck with Nissan being cooperative with our cars.

zfleebin · 08-04-2003, 09:43 PM

I have owned a nissan altima for 2 years and I have had no problem with them doing warranty work. I havent had much done though because this is a very reliable vehicle.
Forumguy: get a infinity g35 instead

hughjarse · 08-05-2003, 12:07 AM

Are you a qualified mechanic? If so there should be no problem with the Warranty. Is your service book stamped and Ks, date & relevant checks and adjustments ticked off? If so you should have no problem. Do you use genuine parts, filters etc? If so you should have no problem. If you are not following the Manufacturers schedule then the dealership has every right to tell you to piss off. How do I know? I am A Warranty Administrator for 4 different franchises and if the vehicle has not been serviced correctly we will screw you at retail cost. Sorry but that is the truth!

Sion · 08-05-2003, 06:03 AM

Quote:

Originally posted by hughjarse
Are you a qualified mechanic? If so there should be no problem with the Warranty. Is your service book stamped and Ks, date & relevant checks and adjustments ticked off? If so you should have no problem. Do you use genuine parts, filters etc? If so you should have no problem. If you are not following the Manufacturers schedule then the dealership has every right to tell you to piss off. How do I know? I am A Warranty Administrator for 4 different franchises and if the vehicle has not been serviced correctly we will screw you at retail cost. Sorry but that is the truth!

and do you realize that by doing that, your 4 frachises are breaking laws in most states. there are also some federal regulations that adhere to warranty claims. simply put, it is illegal for warranty work to be refused by a dealership because the owner used non-dealer brand parts, especially things like spark plugs, oil, filters and other parts that are regularly serviced.

Prioxtia,

Nissan is failing to live up to the obligation of its warranty. simple as that. A letter or call to the Ohio Attorney General's office often works wonders. if all else fails, see a lawyer and have him/her write up a letter of complaint, with threats of court action and publicity. You'll recieve a new tranny (or at least a rebuild) so fast it'll make your head spin.

Sion · 08-05-2003, 06:22 AM

http://www.directsaleslaw.com/librar...s/undermag.htm

explaining the Magnuson-Moss Warranty Act to warrantors (ie dealers)

in particular:

""Tie-In Sales" Provisions
Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.

In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty.

While you cannot use a tie-in sales provision, your warranty need not cover use of replacement parts, repairs, or maintenance that is inappropriate for your product. The following is an example of a permissible provision that excludes coverage of such things.

While necessary maintenance or repairs on your AudioMundo Stereo System can be performed by any company, we recommend that you use only authorized AudioMundo dealers. Improper or incorrectly performed maintenance or repair voids this warranty.

Although tie-in sales provisions generally are not allowed, you can include such a provision in your warranty if you can demonstrate to the satisfaction of the FTC that your product will not work properly without a specified item or service. If you believe that this is the case, you should contact the warranty staff of the FTC's Bureau of Consumer Protection for information on how to apply for a waiver of the tie-in sales prohibition."

that means Prioxtia can use Fram filters and Mobil 1 oil (or any other brands) and his warranty is NOT voided. He can also do the work himself and his warranty is NOT voided.

FastShark85 · 08-05-2003, 08:00 AM

Write a letter to the dealership detailing your entire story. Make sure that you "copy" it (i.e., below your signature, put a "cc" symbol and list the names of recipients) to Nissan itself as well as the Ohio Attorney General.

If you can get a copy of a repair estimate, enclose it (and send copies of that to the copied recipients, too).

It's hardball. The dealership won't want the publicity, and Nissan itself will be angry that the dealership is letting it get out of hand....the "can't-you-stupid-dealerships-take-care-of-this-yourself?" attitude.

If nothing else, when the transmission fails, you've got documented proof that you TRIED to get it fixed while under warranty BEFORE it totally failed and cost so much to fix. Then take them to small claims court.

If you're REALLY irrirated, stand out in front of the dealership with a huge sign that says "THIS DEALERSHIP DENIED MY WARRANTY CLAIM. ASK ME WHY BEFORE YOU BUY." Do it when they're busiest, after 5 p.m or on weekends.

nitrorclover · 08-05-2003, 09:23 AM

Hope you get this figured out... I know what it's like to have car trouble, it sucks.

Peryn · 08-05-2003, 10:14 AM

But the dealer MAY be able to tell ya to screw off if you dont follow the maintenence schedule according to the dealer. They could show that not following the schedule was a deliberate customer act against the car, and is your fault, not a problem with the car. Often times if they can show it was your fault and would not have happened if you followed the schedule, then they can have it not covered under warranty. Sorta like if your engine blows up cause you never changed or filled the oil, thats not covered under warranty.

Kinda sucks, but just make sure you got logs of maintenance and that it followed the retailers intervals, then make some noise and hope for the best

08-02-2003, 10:49 AM	#1 (permalink)
Prioxtia Upright	Nissan won't honor their warranty!! I own a 2002 nissan SE-R Spec V. The Transmission has recently started making a high pitch whiny sound under duress- I let of the gas, or put in nuetral, and the sound goes away. I have taken the car to <b>THREE</b> Transmission shops and, in every case upon driving the car and putting it up on a lift ( and driving it in the air) I was told that its excessively noisy and that Nissan ought to fix it ( two plces didi ti for free, the third charged me $ 15 for the analysis ( they were all aware that the cars still under warraqnty, so they wouldn't get the job) Yet, I take it to the dealership and they tell me its normal. Bullshit! I know its not. Then they offer to take me out in a new spec-V and compare. Folks, my car is MUCH louder... not even the same. In fact, growing tired of this, I thought I'd just trade it for a honda- AND THE DEALERSHIP WOULDN'T TAKE IT AS A TRADE IN BECAUSE OF "EXCESSIVE NOISE" FROM THE TRANNY!! I have been to EVERY dealership in the Cleveland metro area, and I get the same response! I have called nissan consumer affairs, but to no avail. They just keep telling me to take to a different dealership. I know this sound is not normal, and most guest in my vehicle hear it right away, as well. WHAT SHOULD I DO!!!??? __________________ We were somewhere around Barstow on the edge of the desert when the drugs began to take hold. Suddenly there was a terrible roar all around us and the sky was full of what looked like huge bats, all swooping and screeching and diving around the car...

08-02-2003, 12:00 PM	#3 (permalink)
Prioxtia Upright	1)I can't take it where I bought it- that dealership is in Oklahoma, I'm now in Ohio. 2) I bought the car new- it only has 25,000 miles on it! although I've had my oil changed when due, I don't do it at dealerships, I do it myself- but that has nothing to do with the transmission. Thanks __________________ We were somewhere around Barstow on the edge of the desert when the drugs began to take hold. Suddenly there was a terrible roar all around us and the sky was full of what looked like huge bats, all swooping and screeching and diving around the car...

08-02-2003, 08:27 PM	#5 (permalink)
ElwoodBlues Psycho Location: Massachusetts	I can see the headlines now "Extra, Extra, One Man from Cleveland Has problem with Nissan, full story page 2" seriously though, go straight to company headquarters if nothing thusfar has worked. Bypass those dealerships __________________ I think Pringles initial intention was to make tennis balls. But on the day that the rubber was supposed to show up, a big truckload of potatoes arrived. But Pringles is a laid back company. They said "Fuck it. Cut em up." -Mitch Hedberg, '68-'05 Bauer's the man.

08-02-2003, 09:47 PM	#6 (permalink)
KeyserSoze Psycho Location: Lost Angeles	What you need to do is the following: 1. Call the General Manager of the Nissan dealership that is giving you the troubles and explain that if the matter is not solved you will make a formal complaint to Nissan that their dealership is giving you the run around. 2. Contact Nissan and explain thet you bought THEIR product and they should stand behind it and if this matter is not fixed in a timely fashion you will start calling the local TV stations and park your car in front of a Nissan dealership every weekend with a sign that says "Don't buy a Nissan they won't back their product" 3. You need to make a complaint with the better business now(gotta get the problem documented. 4. Take the diagnosis form the transmission shops that you have and make a complaint to whomever licenses dealerships in your state. I promise you that if you do these things you will see some response from them. One thing as long as I have been in the car business that a dealer does not want is BAD PRESS or a customer standing outside his dealership on a weekend saying "Don't buy these cars" Finally check your states lemon laws http://autopedia.com/html/HotLinks_Lemon2.html __________________ THERE IS NO KEYSER SOZE!!

08-05-2003, 12:07 AM	#10 (permalink)
hughjarse Upright Location: Pottsville	Are you a qualified mechanic? If so there should be no problem with the Warranty. Is your service book stamped and Ks, date & relevant checks and adjustments ticked off? If so you should have no problem. Do you use genuine parts, filters etc? If so you should have no problem. If you are not following the Manufacturers schedule then the dealership has every right to tell you to piss off. How do I know? I am A Warranty Administrator for 4 different franchises and if the vehicle has not been serviced correctly we will screw you at retail cost. Sorry but that is the truth! Last edited by hughjarse; 08-05-2003 at 12:10 AM..

08-02-2003, 11:05 AM	#2 (permalink)
pezking4 Crazy Location: NC	I've noticed this at work... if there is a service issue, here are the things they look at. 1. Did you buy the vehicle from us? 2. Did you service the vehicle at scheduled times, and is it documented? If those two things are true, we try to help people out. I don't see why they wouldn't help you out. How many miles on your car?

08-02-2003, 01:19 PM	#4 (permalink)
rodgerd Psycho Location: Wellington, New Zealand	Talk to Nissan direct, again. Explain you'll be going to the papers with it. THey'll start to care.

08-03-2003, 05:23 AM	#7 (permalink)
forumguy Insane	Glad you posted this. I was ABOUT to buy a new Maxima. Whew!

08-04-2003, 08:55 PM	#8 (permalink)
pezking4 Crazy Location: NC	I can't believe that they are doing this. I've always had good luck with Nissan being cooperative with our cars.

08-04-2003, 09:43 PM	#9 (permalink)
zfleebin Addict	I have owned a nissan altima for 2 years and I have had no problem with them doing warranty work. I havent had much done though because this is a very reliable vehicle. Forumguy: get a infinity g35 instead

08-05-2003, 06:22 AM	#12 (permalink)
Sion Dumb all over...a little ugly on the side Location: In the room where the giant fire puffer works, and the torture never stops.	http://www.directsaleslaw.com/librar...s/undermag.htm explaining the Magnuson-Moss Warranty Act to warrantors (ie dealers) in particular: ""Tie-In Sales" Provisions Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions. In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty. While you cannot use a tie-in sales provision, your warranty need not cover use of replacement parts, repairs, or maintenance that is inappropriate for your product. The following is an example of a permissible provision that excludes coverage of such things. While necessary maintenance or repairs on your AudioMundo Stereo System can be performed by any company, we recommend that you use only authorized AudioMundo dealers. Improper or incorrectly performed maintenance or repair voids this warranty. Although tie-in sales provisions generally are not allowed, you can include such a provision in your warranty if you can demonstrate to the satisfaction of the FTC that your product will not work properly without a specified item or service. If you believe that this is the case, you should contact the warranty staff of the FTC's Bureau of Consumer Protection for information on how to apply for a waiver of the tie-in sales prohibition." that means Prioxtia can use Fram filters and Mobil 1 oil (or any other brands) and his warranty is NOT voided. He can also do the work himself and his warranty is NOT voided. __________________ He's the best, of course, of all the worst. Some wrong been done, he done it first. -fz I jus' want ta thank you...falettinme...be mice elf...agin...

08-05-2003, 08:00 AM	#13 (permalink)
FastShark85 Psycho Location: In the garage, under the car.	Write a letter to the dealership detailing your entire story. Make sure that you "copy" it (i.e., below your signature, put a "cc" symbol and list the names of recipients) to Nissan itself as well as the Ohio Attorney General. If you can get a copy of a repair estimate, enclose it (and send copies of that to the copied recipients, too). It's hardball. The dealership won't want the publicity, and Nissan itself will be angry that the dealership is letting it get out of hand....the "can't-you-stupid-dealerships-take-care-of-this-yourself?" attitude. If nothing else, when the transmission fails, you've got documented proof that you TRIED to get it fixed while under warranty BEFORE it totally failed and cost so much to fix. Then take them to small claims court. If you're REALLY irrirated, stand out in front of the dealership with a huge sign that says "THIS DEALERSHIP DENIED MY WARRANTY CLAIM. ASK ME WHY BEFORE YOU BUY." Do it when they're busiest, after 5 p.m or on weekends.

08-05-2003, 09:23 AM	#14 (permalink)
nitrorclover Crazy	Hope you get this figured out... I know what it's like to have car trouble, it sucks.

08-05-2003, 10:14 AM	#15 (permalink)
Peryn Junkie Location: San Diego, CA.	But the dealer MAY be able to tell ya to screw off if you dont follow the maintenence schedule according to the dealer. They could show that not following the schedule was a deliberate customer act against the car, and is your fault, not a problem with the car. Often times if they can show it was your fault and would not have happened if you followed the schedule, then they can have it not covered under warranty. Sorta like if your engine blows up cause you never changed or filled the oil, thats not covered under warranty. Kinda sucks, but just make sure you got logs of maintenance and that it followed the retailers intervals, then make some noise and hope for the best __________________ Dont cry kid, It's not your fault you suck.