I bought a Scanjet 5500c to replace my Canon. Well, actually, I ordered a 5550c accidently ( for sale cheap), and reordered the 5500c.
When I got it, hooked it up, it sucked! Would not feed, jammed, didn't know where to put the files.....
I contacted HP, played the menu game, connected with a knowledgable person, went through the steps, and she decided the document feed was bad. They sent a new document feed, and I couldn't be happier!
Newegg couldn't be bothered, were a real pain in the assterisk
The new ADF does it perfectly, and I think it is great. HP was helpful, sent a replacement, can't beat it.
newegg couldn't be bothered with it!
Often we bitch about bad products or service, and we all can tell a story.
I am here to tell TFP members that they might look to <a href="http://www.mwave.com/mwave/index.hmx?">here for good deals also</a>.
Newegg might have a good price or two, but you don't have the rma problems that I have dealt with from newegg, if you go elsewhere.
BTW, I had to goto HP for service as newegg would not rma the scanner, just like they would not rma my flat panel. They told me to go to the manufacturer.