Good stuff. I've learned to try to anticipate some outlandish things... my favorite was the young woman that was attempting to access our ethernet (rj45) with a USB cable. She went through 3 different technicians until she was forwarded to me. My first question, "Do you still have the box that your internet cable came with?"
Customer: "Yes. Want me to read it to you?"
Me: "Please do."
Customer: "6 foot USB cable"
Me: "Mam, you're going to need to take that back to the store and swap it for an rj45, ethernet patch cable."
Customer: "I'd love to but the square end of the cable is stuck in the jack now and it won't come out."
I had a woman that thought computer viruses were somehow related to people viruses like the flu. No joke. South Georgia is awesome!
