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I'm glad things worked out for you.
I agree with your sentiments about the utility, monopoly status is pretty common in most areas, well, in all the areas I've lived. And I'm not looking forward to the gas bills this winter. Here in Memphis, they're already talking of raising rates and few of us will forget the outrageous natural gas prices of a couple of years ago. Our gas bills almost tripled in some cases.
However, I still think you did the right thing. It's been my experience that even the corporate behemoths are much more likely to take a kinder view if you initiate the process instead of waiting for them to realize the mistake.
I'm particularly pleased that you were able to talk with someone who was actually understanding and helpful. This can be a rare occurence when dealing with "the man."
Thanks for the update on your situation.
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When life hands you a lemon, say "Oh yeah, I like lemons. What else you got?"
Henry Rollins
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