Tilted Forum Project Discussion Community - View Single Post - [RANT] Is customer service getting worse as time goes on?

remiel · 11-28-2003, 10:11 AM

I'm simultaneously tolerant and intolerant of customer service situations.

I'm tolerant because I've worked customer service jobs for crap money and had to deal with idiots demanding the moon on a stick and there's been times I wanted to strangle people and days I've not wanted to be there.

I'm intolerant because I've worked customer service jobs for crap money, and dealt with idiots demanding the moon on a stick, and kept a smile on my face, and there have been customers I've wanted to strangle who I've nevertheless treated like king shit of shit mountain, and days I've not wanted to be there when nonetheless I've been out on the floor helping people with a smile on my face.

so I reward good customer service, be it on the phone, in person or online, but at the same time I try not to put up with too much crap I didn't deserve.

One time my wife was on the phone booking plane tickets from a travel agency, and the guy she was talking to was super helpful, and at the end of the call, she asked to speak to the manager, and instantly he started sounding scared, asking if there was a problem or anything he could do. She reassured him that she wanted to speak to his manager because he'd been really helpful and made it a pleasure to conduct business. Too many people only comment on bad service instead of good service. I kind of comment on both.

11-28-2003, 10:11 AM	#24 (permalink)
remiel Insane Location: Gastonia NC	I'm simultaneously tolerant and intolerant of customer service situations. I'm tolerant because I've worked customer service jobs for crap money and had to deal with idiots demanding the moon on a stick and there's been times I wanted to strangle people and days I've not wanted to be there. I'm intolerant because I've worked customer service jobs for crap money, and dealt with idiots demanding the moon on a stick, and kept a smile on my face, and there have been customers I've wanted to strangle who I've nevertheless treated like king shit of shit mountain, and days I've not wanted to be there when nonetheless I've been out on the floor helping people with a smile on my face. so I reward good customer service, be it on the phone, in person or online, but at the same time I try not to put up with too much crap I didn't deserve. One time my wife was on the phone booking plane tickets from a travel agency, and the guy she was talking to was super helpful, and at the end of the call, she asked to speak to the manager, and instantly he started sounding scared, asking if there was a problem or anything he could do. She reassured him that she wanted to speak to his manager because he'd been really helpful and made it a pleasure to conduct business. Too many people only comment on bad service instead of good service. I kind of comment on both. __________________ "Then said Joseph to St. Mary, henceforth we will not allow him to go out of the house; for every one who displeases him is killed." Gospel of the Infancy of Jesus Christ, 20:16