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Journey, I started a thread about Fast Food Nation a while back, but totally forgot about that segment in the book. Good point.
Tikki, and all others who mentioned that if the customer is nice service is also nice. While I totally agree as I work in a sales environment dealing directly with people, I do know that I have been angry before and have found myself ripping into people before. I think there is a delicate balance that must be done. Sometimes if a business decides to screw you or I, a good yelling is worth it.
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