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Old 11-27-2003, 08:43 AM   #19 (permalink)
Holo
A Real American
 
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Quote:
Originally posted by anleja
*edit* I think this thread strikes a nerve, because as someone who deals with customers on a daily basis, I make sure to treat people as they deserve to be treated. So it gets me mad when I go through a drive-thru, give them money, get my food, and they don't even say "thank you" or "have a nice day." It happens all the time when I, as the customer, tell THEM "thank you" to which their response is merely a nod, or nothing at all but the window closing in my face.

Wow, now I'm all riled up.

I can do without the "haveaniceday" but I do agree a thank you for your business is in order. Just too easy to neglect basic customer service when you know you could piss off 100 people in a row and it wouldn't make a dent in the store's bottom line. It's a vicious vicious cycle. I definitely want to try more local food joints after going to McD's and getting screwed once again in the drive thru.
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