anleja

Earlier this year I went to Wendy's and purchased for my wife a grilled chicken sandwich. When she opened the wrapper she found that the piece of chicken was only as big as half the bun. Like, she would have to literally eat two mouthfulls of bread before she would get to the chicken.

I hate complaining, but I paid like 4 bucks for this crap. I called the restaurant to see if maybe they would mail a card for a free sandwich, "no" I had to go to the store. I went to the drive-thru, where I was told I'd have to come inside. Okay, what the fuck, why not, I already drove 4 miles to get up here, why not walk inside the store.

I showed the manager the pathetic chunk of of little chicken on the big bun, and he said "what's wrong with it?"

I picked up the meat and moved it to the edge of the bun, where I thought the sight of meatless-covered bun would make him realize why I was unhappy with this. He then told me that he couldn't do anything for me because it was a "fine sandwich" and said the store would suffer tremendous losses if they threw away all the tiny pieces of meat instead of using them, as if I was the buffer to ensure they profit against the people who actually get what they pay for.

The best part is when he told me that chicken breasts are like people; some of them are big and some of them are small.

He finally agreed to making another one (which he wasn't going to do at first) so I had to stand there in the lobby and listen to the employees basically talk shit about me. I had fantasies about throwing the sandwich after I got it and making a big scene, but I decided against it. When he gave me the sandwich he said "do you want to see if it's okay?" to which I said "I'm sure it's fine, but can I tell you something?" He said "sure."

"If you are going to talk shit about your customers, you should do it a little bit quieter."

The look on his face was worth all the hassle. Well, almost worth it.

There, that is my long story about how a manager made me decide to never go to eat at his shitty Wendy's ever again.

And don't even get me started about Bennigan's

*edit* I think this thread strikes a nerve, because as someone who deals with customers on a daily basis, I make sure to treat people as they deserve to be treated. So it gets me mad when I go through a drive-thru, give them money, get my food, and they don't even say "thank you" or "have a nice day." It happens all the time when I, as the customer, tell THEM "thank you" to which their response is merely a nod, or nothing at all but the window closing in my face.

Wow, now I'm all riled up.