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I think customer service has deteriorated because shoppers have. How many times have you been at a job, or witnessed a customer just rip into a salesman for something. I know it happened to me, and after a few times of it, I became a lot less approachable because I was always wary of the next jackass to come rip me a new one for something that wasn't even my fault.
Something will have to give though because atm we are just going in a circle.
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Take notice. Take interest. Take me with you.
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