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Soggybagel: Your post goes pretty much hand-in-hand with the thread on Fast-Food Nation (I dunno if the thread brings it up, but the book did). Essentially, the younger and less skilled a worker is, the cheaper it is to hire them and leads to a massive turnover rate that keeps any store from ever having to invest benefits, vacation time, or a living wage into any worker.
Your satisfaction with their customer service is dependent on a system that sucks away from their bottom line profits. And when you have no other way to get what you need, their bottom line isn't affected by your dis-satisfaction, and they're free to go stingey on the work force.
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