Nordstrom's is the undisputed leader in customer service. My experience with a chain called "The Home Depot" leads me to believe it may be the worst ever. I shop there a lot for my job and for fun. They are a home improvement store. I have on several occassions helped out other customers because their staff is so miserably inept. I even interupted a salesman in the paint department. A lady was complaining that the paint she bought was not the same color she picked. I explained that the mercury vapor lights in the store were a different color than the lights she had at home, and color is determined by reflective light. I suggested she take a color sample home and look at it under her lights. The idiot salesman got all goofy about it and started to argue.
I hate going to Home Depot, but don't have much choice if I'm in a rush.
|