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This exchange happens in my office at least once a day:
"The website won't let me do X"
"What happens when you try it?"
"It gives me an error message!"
"And what does the error message say?"
"I DON'T KNOW!"
Programmers don't write error messages <i>for their health</i>, you know! They're there so you can <i>read</i> them!
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