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Definitely go with a letter. You can take the time to be sure it really says what you want it to and the driver can read and reflect on it without pressure. Imagine if you were that driver and picked up the phone -- nobody's going to be able to say the right thing. He doesn't know where you're coming from and probably suspects you're out to get him somehow -- the telephone is not appropriate for something like this. If it went wrong, you would wish you'd never made the call.
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