Quote:
Originally Posted by roachboy
...the issue is procedural. but you knew that when you posted the thread. so i am thinking this response isn't really helping. but that's what i'd do.
|
I think this is right. The claims clerk might be perfectly willing to accommodate you if he could find some way to do it without violating procedures.
Quote:
Originally Posted by dlish
...I dont really want to name the name of the airline here ....sick of having big business walk over the little guy when they are so obviously at fault!
|
Then WHY NOT name the airline???
Businesses hate bad publicity over what has to be (to them) a trivial amount of money. Try contacting some organization with clout like Consumer Reports or Trip Advisor.com and see if they'll go to bat for you.
Lindy