my rights under the Montreal Convention 1999
I need some advise from you smart people at TFP...
To put everyone in the picture, not very long ago i travelled outside of the UAE, with she-lish and baby-lish with a local carrier. I dont really want to name the name of the airline here, but they lost baby-lish's stroller and we never got it back. we had as top over in another country for a very short period of time ( about 2 hours), and we did not leave the airport, but went straight into transit) i was forced to buy a brand new stroller when i arrived at my holiday destination, and thus incurred a loss. a quite significant one at that.
Once i arrived at the airport, airport staff asked me to see the airline involved, which i did immediately in the airport. the airline staff told me that they couldn't do anything there, and gave me a number to call who could take my report and locate the stroller. I called the number and spoke to someone who said that they thought they knew where it was and would send it back to the UAE when they located it. They didnt give me a report number.
when i arrived back in the UAE the stroller wasnt waiting for me at the airport. Ive been chasing up the airline who have sub standard customer service and after service care. all my correspondance has been in writing, and i have a legitimate claim and have provided the reciept of the original stroller. what the airline is saying is that they appreciate that i have a legitimate claim because of the paperwork i provided and they can see that the stroller didnt arrive at my holiday destination from the tag details, but because i dont have a claim number from the same day of the loss of the stroller, they cannot go any further with my claim.
ive been doing some more research and have come across the Montreal Convention 19999, which is supposed to have superseded the warsaw convention which gives rights to air passengers for their losses. the UAE is not a signatory to this convention, but has ratified it in 2007 along iwth 96 other members.
does anyone have any experience with this convention?
do i have a right to claim against this law or the warsaw convention?
does anyone have any insiders knwoledge im missing that i can claim?
any help would be appreciated. im sick of having big business walk over the little guy when they are so obviously at fault!
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