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Honestly, I've just never experienced such good customer service. I almost threw the broken one away because it was unsafe to use. One side wouldn't lock, so blades/tools would flip 180 degrees back and forth. I'm glad I checked their website before I tossed it. I think Leathermans' warranty policy is much more than fair. I would have been happy to pay 20 bucks or so for repair work. They are obviously proud of their products, as well they should be. After dealing with companies like Comcast, it's quite nice to deal with a company like Leatherman.
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I like stuff.
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