Leatherman Warranty Work - Tilted Forum Project Discussion Community

Wyodiver33 · 05-03-2010, 12:13 PM

I had a Leatherman Supertool 200 for several years. A couple of weeks ago one of the tool locks broke. I sent it to the Leatherman company for repair. They have a 25 year warranty on their products. They didn't repair my 200, instead they sent me a brand new Supertool 300! Awesome customer service. The only cost to me was shipping the broken tool to them.

What's my point? I was just really surprised by their warranty policy.

flat5 · 05-03-2010, 12:58 PM

Some companies get it right.

snowy · 05-03-2010, 01:09 PM

I'm not surprised at all, but then Leatherman is an Oregon company. Leatherman is a great company, and they make Oregon proud. The founder of Leatherman Tools, Tim Leatherman, is a graduate of Oregon State University (my alma mater).

im2smrt4u · 05-03-2010, 01:11 PM

Leatherman is awesome like that. A few other companies are similar: Buck, Benchmade, and Surefire are like that as well. Sometimes its worth paying extra for good stuff.

Wyodiver33 · 05-03-2010, 02:35 PM

Honestly, I've just never experienced such good customer service. I almost threw the broken one away because it was unsafe to use. One side wouldn't lock, so blades/tools would flip 180 degrees back and forth. I'm glad I checked their website before I tossed it. I think Leathermans' warranty policy is much more than fair. I would have been happy to pay 20 bucks or so for repair work. They are obviously proud of their products, as well they should be. After dealing with companies like Comcast, it's quite nice to deal with a company like Leatherman.

FuglyStick · 05-03-2010, 03:32 PM

I've taken a bunch of Craftsman hand tools back to Sears and walked out with a new one free of charge. Lifetime warranty is the shit.

Craven Morehead · 05-03-2010, 04:34 PM

Quote:

Originally Posted by im2smrt4u

Sometimes its worth paying extra for good stuff.

Totally agree. Problem is you never really know how good they are until something like this happens.

I just added Leatherman to my short mental list of great companies.

Shadowex3 · 05-03-2010, 04:38 PM

Well I'm certainly concerned less about quality of construction and service now, although I'm still quite frustrated that they decided to go proprietary instead of a true integrated hex bit driver. It's a shame because I really don't have a good multitool and between my bicycle and my computers a cheesy wiss-army knife and pocket full of screwdriver+bits doesn't really work >.<

Quote:

I'm not surprised at all, but then Leatherman is an Oregon company. Leatherman is a great company, and they make Oregon proud. The founder of Leatherman Tools, Tim Leatherman, is a graduate of Oregon State University (my alma mater).

They're still US owned and producing? That's rare.

snowy · 05-03-2010, 05:34 PM

Quote:

Originally Posted by Shadowex3

They're still US owned and producing? That's rare.

You can go tour their factory in Portland, Oregon. I haven't done it, but now that I know, I will!

Wyodiver33 · 05-03-2010, 05:45 PM

[QUOTE=Shadowex3;2783791]Well I'm certainly concerned less about quality of construction and service now, although I'm still quite frustrated that they decided to go proprietary instead of a true integrated hex bit driver. It's a shame because I really don't have a good multitool and between my bicycle and my computers a cheesy wiss-army knife and pocket full of screwdriver+bits doesn't really work >.<

Well, buying a multi-tool is a personal decision. I bike a lot, too. I also work on computers pretty often. Will my new Supertool 300 help me with those things? Not much. But it will get used a lot. I don't think that there is a "perfect" multi-tool out there. But it's a "multi-tool." It's meant to be able to tackle a broad range of tasks. And it does it well.

Companies like Leatherman and Craftsmen/Sears who stand by by their products will get my money.

Orchrist · 05-12-2010, 01:02 PM

I have a Leatherman Wave and I love it long time... For that matter someone mentioned Surefire, I have an A2 Aviator as well and that was also money well spent awesome flashlight that blows everyone who sees it away.

Psycho Dad · 05-13-2010, 08:35 PM

I have several of their tools. And nearly every one of them is damaged or worn in some way that it would qualify for replacement. However as tough as I am on them, I figure I've got my money's worth out of them.

One of them in particular I would like to have repaired. It is a Leatherman Core with the black finish that my son carried in Iraq. I wouldn't want it replaced because then it just wouldn't be the same. It would be one like the one he carried in Iraq.

05-03-2010, 12:13 PM	#1 (permalink)
Wyodiver33 Just here for the beer. Location: Ft. Lauderdale, Floriduh	Leatherman Warranty Work I had a Leatherman Supertool 200 for several years. A couple of weeks ago one of the tool locks broke. I sent it to the Leatherman company for repair. They have a 25 year warranty on their products. They didn't repair my 200, instead they sent me a brand new Supertool 300! Awesome customer service. The only cost to me was shipping the broken tool to them. What's my point? I was just really surprised by their warranty policy. __________________ I like stuff.

05-03-2010, 01:09 PM	#3 (permalink)
snowy Kick Ass Kunoichi Location: Oregon	I'm not surprised at all, but then Leatherman is an Oregon company. Leatherman is a great company, and they make Oregon proud. The founder of Leatherman Tools, Tim Leatherman, is a graduate of Oregon State University (my alma mater). __________________ If I am not better, at least I am different. --Jean-Jacques Rousseau

05-03-2010, 01:11 PM	#4 (permalink)
im2smrt4u Beer Aficionado Location: Rancho Cucamonga, CA	Leatherman is awesome like that. A few other companies are similar: Buck, Benchmade, and Surefire are like that as well. Sometimes its worth paying extra for good stuff. __________________ Starkizzer Fan Club - President & Founder

05-03-2010, 02:35 PM	#5 (permalink)
Wyodiver33 Just here for the beer. Location: Ft. Lauderdale, Floriduh	Honestly, I've just never experienced such good customer service. I almost threw the broken one away because it was unsafe to use. One side wouldn't lock, so blades/tools would flip 180 degrees back and forth. I'm glad I checked their website before I tossed it. I think Leathermans' warranty policy is much more than fair. I would have been happy to pay 20 bucks or so for repair work. They are obviously proud of their products, as well they should be. After dealing with companies like Comcast, it's quite nice to deal with a company like Leatherman. __________________ I like stuff.

05-03-2010, 03:32 PM	#6 (permalink)
FuglyStick WHEEEE! Whee! Whee! WHEEEE! Location: Southern Illinois	I've taken a bunch of Craftsman hand tools back to Sears and walked out with a new one free of charge. Lifetime warranty is the shit. __________________ AZIZ! LIGHT!

05-03-2010, 12:58 PM	#2 (permalink)
flat5 Very Insignificant Pawn Location: Amsterdam, NL	Some companies get it right.

05-03-2010, 05:45 PM	#10 (permalink)
Wyodiver33 Just here for the beer. Location: Ft. Lauderdale, Floriduh	[QUOTE=Shadowex3;2783791]Well I'm certainly concerned less about quality of construction and service now, although I'm still quite frustrated that they decided to go proprietary instead of a true integrated hex bit driver. It's a shame because I really don't have a good multitool and between my bicycle and my computers a cheesy wiss-army knife and pocket full of screwdriver+bits doesn't really work >.< Well, buying a multi-tool is a personal decision. I bike a lot, too. I also work on computers pretty often. Will my new Supertool 300 help me with those things? Not much. But it will get used a lot. I don't think that there is a "perfect" multi-tool out there. But it's a "multi-tool." It's meant to be able to tackle a broad range of tasks. And it does it well. Companies like Leatherman and Craftsmen/Sears who stand by by their products will get my money. __________________ I like stuff.

05-12-2010, 01:02 PM	#11 (permalink)
Orchrist Tilted Location: NJ, USA	I have a Leatherman Wave and I love it long time... For that matter someone mentioned Surefire, I have an A2 Aviator as well and that was also money well spent awesome flashlight that blows everyone who sees it away.

05-13-2010, 08:35 PM	#12 (permalink)
Psycho Dad Mulletproof Location: Some nucking fut house.	I have several of their tools. And nearly every one of them is damaged or worn in some way that it would qualify for replacement. However as tough as I am on them, I figure I've got my money's worth out of them. One of them in particular I would like to have repaired. It is a Leatherman Core with the black finish that my son carried in Iraq. I wouldn't want it replaced because then it just wouldn't be the same. It would be one like the one he carried in Iraq. __________________ Don't always trust the opinions of experts.