Its like that all over the place from my experience Cynthetiq, there are just people out there that are going to do respond with violence no matter what you say or do, its just who they are. I would argue however that based on my own personal experiences a simple apology or doing something to smooth the situation over (like buying a drink) usually defuses the fight before it gets out of hand.
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“My god I must have missed it...its hell down here!”
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