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You know the bog secret?
We see our own faults, magnified in others.
It took me years to realise that all the short tempered, quick to judge, inconsiderate folks I met were not like that, I was like that.
If you treat people with respect and dignity until they prove they don't deserve it, and then treat them with caution and dignity, you will have a better time. I have worked with several people (they were all young women, but I don't know if this is significant) who seemed cursed with angry short tempered customers on the phones, and yet I never once took an angry short tempered call - many times the "angry" person has been transferred to me (as technical and quality manager) to resolve their problem, only to find that they were a normal decent person with a minor issue. Once or twice I can believe that it was that they calmed down because of the voice of authority, but for five years?
The simple fact is that if you act like everyone is an arse, everyone will be an arse.
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Overhead, the Albatross hangs motionless upon the air,
And deep beneath the rolling waves,
In labyrinths of Coral Caves,
The Echo of a distant time
Comes willowing across the sand;
And everthing is Green and Submarine
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