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If this falls within your job description (and it sounds like it does), then it is stealing business. If I were your boss and I found out that you were doing this, I'd terminate you immediately. And in Illinois, the law would be on my side.
Just something to think about, even though it really doesn't apply directly to your situation.
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"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." - B. Franklin
"There ought to be limits to freedom." - George W. Bush
"We have met the enemy and he is us." - Pogo
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