martian: have you tried flushing it with the top off to see why it's not working? When you say it sticks, am I interpreting that correctly in that it sticks open? I'd try adding some weight to the bottom of the chain. Usually, those assemblies are sold as a whole package, so he probably replaced everything because that's what they had at the hardware store. You could also try applying some lubricant to the handle interior shaft...nothing too racy, you hear? WD-40 or something.
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