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An apology all by itself makes no difference, and can be worse than nothing. It's like communicating, "That thing I did? I feel bad about it. So, that makes it all better."
Action to resolve the situation and steps to prevent it happening again is what makes a real difference. And I'm not usually all that excited about people taking blame. Taking responsibility--like, saying they caused it without the drama and bad-feelings that usually accompany "blame"... That, I'm real interested in.
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