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Originally Posted by Martian
I also say 'I'm sorry' to Magpie (for example) when I know she's down or not feeling her best, even if I'm clearly not responsible. This is a kind of apology I guess, but is more intended as a show of empathy.
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It's not an apology in this case. This kind of "I'm sorry" is more of an "I'm sorry you feel that way." It means you are sympathizing. It's not that you'd say, "Magpie, I see you're feeling down. Now, I know it's not my fault, but I apologize anyway."
And I don't think one should apologize when they aren't wrong. That could do damage, and it's at the very least insincere.