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Zooksport2 · 02-11-2009, 02:39 AM

My brother's XPS has had the much reported verticle line affliction on his screen.
Dell have agreed to replace the screen with a reburbished one. (wow)
After 3 visits, 2 screens, 1 video card, 2 LCD connecting cables, and 2 LCD screen inverters over the last 2 weeks, they are saying they can't fix it, and are offering a replacement
Quote: ...we are having a hard time to get the parts to replace the LCD. I am looking to replace the whole system with a newer model since the system that we are trying to fix is not supported in Australia. I also would like to set your expectation about the system replacement, the replacement would be one of the current shipping laptop’s of Dell, however the specifications would be equivalent or higher with the XPS Gen 2. Please Let me know if this would be ok with you end quote.

Can anybody offer any suggestions, or should we take the deal? The extended warranty expires in March, so the machine is 3 years old...

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02-11-2009, 02:39 AM	#1 (permalink)
Zooksport2 Casual... Real Casual Location: Orstraylia	DELL XPS replacement My brother's XPS has had the much reported verticle line affliction on his screen. Dell have agreed to replace the screen with a reburbished one. (wow) After 3 visits, 2 screens, 1 video card, 2 LCD connecting cables, and 2 LCD screen inverters over the last 2 weeks, they are saying they can't fix it, and are offering a replacement Quote: ...we are having a hard time to get the parts to replace the LCD. I am looking to replace the whole system with a newer model since the system that we are trying to fix is not supported in Australia. I also would like to set your expectation about the system replacement, the replacement would be one of the current shipping laptop’s of Dell, however the specifications would be equivalent or higher with the XPS Gen 2. Please Let me know if this would be ok with you end quote. Can anybody offer any suggestions, or should we take the deal? The extended warranty expires in March, so the machine is 3 years old... . __________________ "And you run and you run to catch up with the sun but it's sinking. Racing around to come up behind you again. The sun is the same in a relative way but your older, shorter of breath, and one day closer to death" ...pink floyd Last edited by Zooksport2; 02-11-2009 at 02:49 AM..