DELL XPS replacement - Tilted Forum Project Discussion Community

Zooksport2 · 02-11-2009, 02:39 AM

My brother's XPS has had the much reported verticle line affliction on his screen.
Dell have agreed to replace the screen with a reburbished one. (wow)
After 3 visits, 2 screens, 1 video card, 2 LCD connecting cables, and 2 LCD screen inverters over the last 2 weeks, they are saying they can't fix it, and are offering a replacement
Quote: ...we are having a hard time to get the parts to replace the LCD. I am looking to replace the whole system with a newer model since the system that we are trying to fix is not supported in Australia. I also would like to set your expectation about the system replacement, the replacement would be one of the current shipping laptop’s of Dell, however the specifications would be equivalent or higher with the XPS Gen 2. Please Let me know if this would be ok with you end quote.

Can anybody offer any suggestions, or should we take the deal? The extended warranty expires in March, so the machine is 3 years old...

.

braisler · 02-11-2009, 07:08 AM

Um, seems like a no brainer. Back up your files and make the exchange. Anytime you can trade your 3 year old laptop for a freshly shipped one, go for it.

Stare At The Sun · 02-11-2009, 07:11 AM

Just backup your files on dvd's or an external HD, and take the deal!

Lasereth · 02-11-2009, 07:39 AM

Uhh yeah?

Redjake · 02-11-2009, 08:21 AM

Is this a trick question? Call them and beg for the buttermilk.

Altavoz · 02-11-2009, 11:51 AM

Dell is usually pretty good about customer service.. the best I've dealt with. If something isn't right, they'll try until they MAKE it right. For example, I found an ad in the paper for a computer but when I put the code into their website, it didn't work. I called the company, and they offered to give me a BETTER computer at the same price, plus a monitor. And they really did.

I say take it!

Zooksport2 · 02-11-2009, 01:13 PM

Thanks everyone. It's not that we didn't want to take the deal.
Having had little to do with Dell, I figured asking others would reveal possible pitfalls that may arise from taking the offer.

.

Lasereth · 02-11-2009, 03:32 PM

Dell is awesome with customer support. I haven't had a bad experience yet.

Zooksport2 · 03-11-2009, 02:12 AM

Finally got confirmation, that they are replacing with a brand new XPS M1730 version: #R541224AU
link

I have another question but.

They supply the unit on the remaining warranty of the old unit only, which expired last week... What to do?

Quote:
NOTE: This is on an outright exchange basis and hence will continue the same warranty conditions and expiration dates as per initial purchase.

: end quote

Cheers
Z

Jackebear · 03-11-2009, 03:59 AM

Phone them up, see if they offer an extended warranty. Tell them you just got this one a week before the warranty ran out and see what they say. If they say sorry, then I believe you can get some sort of 3rd party insurance or if you paid with VISA a few years ago, maybe that card has the extra year warrenty built in on all purchases.

If that doesn't work, don't sweat it, you got a new super computer for free. Your other one was already an antique by the way computer experts talk...every 4-6 months or so, computers get so much better and faster. Jeez, mine is only 2yrs. old and 4 months after I bought it, the price went down around $300 and the hard drive size doubled, speed got faster, etc. Damn.

I' m no expert but have fun with your new toy anyways.

jujueye · 03-12-2009, 06:09 AM

Computers are not only getting faster, but more reliable as well. Likely by the time the new one goes to hell, you might be ready for some new gear. I'd take the (slightly peculiar) deal from Dell.

Incidentally, i've not herad about any of your original problems before. I have a M1530 and it's been working great. Well, except for Vista, it's working great.

Zooksport2 · 03-27-2009, 01:03 AM

Well, the beast has arrived.
I had read about how heavy it was. It's all true. Weighs a bloody ton!

But. SOOOO noice!

Was supposed to be twin 8800 GTX nvidias' but actually came with 9800's
Was supposed to be 320 G HDD at 7200rpm, but acually 2 x 320's
Was supposed to be 4g's of RAM, but only got 3.

We asked for, and got the "downgrade" to XP (sp3)
They include the DELL branded XP disc, and a Vista disc.

Only unpacked it today, but so far, very impressed..

.

Zweiblumen · 03-27-2009, 12:54 PM

If you are using 32 bit Windows it will only use 3 Gb of ram so there could be 4 Gb installed.

Nice rig btw.

Yours
ZB.

02-11-2009, 02:39 AM	#1 (permalink)
Zooksport2 Casual... Real Casual Location: Orstraylia	DELL XPS replacement My brother's XPS has had the much reported verticle line affliction on his screen. Dell have agreed to replace the screen with a reburbished one. (wow) After 3 visits, 2 screens, 1 video card, 2 LCD connecting cables, and 2 LCD screen inverters over the last 2 weeks, they are saying they can't fix it, and are offering a replacement Quote: ...we are having a hard time to get the parts to replace the LCD. I am looking to replace the whole system with a newer model since the system that we are trying to fix is not supported in Australia. I also would like to set your expectation about the system replacement, the replacement would be one of the current shipping laptop’s of Dell, however the specifications would be equivalent or higher with the XPS Gen 2. Please Let me know if this would be ok with you end quote. Can anybody offer any suggestions, or should we take the deal? The extended warranty expires in March, so the machine is 3 years old... . __________________ "And you run and you run to catch up with the sun but it's sinking. Racing around to come up behind you again. The sun is the same in a relative way but your older, shorter of breath, and one day closer to death" ...pink floyd Last edited by Zooksport2; 02-11-2009 at 02:49 AM..

02-11-2009, 07:08 AM	#2 (permalink)
braisler Addict Location: Midway, KY	Um, seems like a no brainer. Back up your files and make the exchange. Anytime you can trade your 3 year old laptop for a freshly shipped one, go for it. __________________ --- You do not really understand something unless you can explain it to your grandmother. - Albert Einstein ---

02-11-2009, 07:39 AM	#4 (permalink)
Lasereth Knight of the Old Republic Location: Winston-Salem, NC	Uhh yeah? __________________ "A Darwinian attacks his theory, seeking to find flaws. An ID believer defends his theory, seeking to conceal flaws." -Roger Ebert

02-11-2009, 01:13 PM	#7 (permalink)
Zooksport2 Casual... Real Casual Location: Orstraylia	Thanks everyone. It's not that we didn't want to take the deal. Having had little to do with Dell, I figured asking others would reveal possible pitfalls that may arise from taking the offer. . __________________ "And you run and you run to catch up with the sun but it's sinking. Racing around to come up behind you again. The sun is the same in a relative way but your older, shorter of breath, and one day closer to death" ...pink floyd

02-11-2009, 03:32 PM	#8 (permalink)
Lasereth Knight of the Old Republic Location: Winston-Salem, NC	Dell is awesome with customer support. I haven't had a bad experience yet. __________________ "A Darwinian attacks his theory, seeking to find flaws. An ID believer defends his theory, seeking to conceal flaws." -Roger Ebert

02-11-2009, 07:11 AM	#3 (permalink)
Stare At The Sun Eh? Location: Somewhere over the rainbow	Just backup your files on dvd's or an external HD, and take the deal!

02-11-2009, 08:21 AM	#5 (permalink)
Redjake I'm a family man - I run a family business. Location: Wilson, NC	Is this a trick question? Call them and beg for the buttermilk.

02-11-2009, 11:51 AM	#6 (permalink)
Altavoz Upright	Dell is usually pretty good about customer service.. the best I've dealt with. If something isn't right, they'll try until they MAKE it right. For example, I found an ad in the paper for a computer but when I put the code into their website, it didn't work. I called the company, and they offered to give me a BETTER computer at the same price, plus a monitor. And they really did. I say take it!

03-11-2009, 02:12 AM	#9 (permalink)
Zooksport2 Casual... Real Casual Location: Orstraylia	Finally got confirmation, that they are replacing with a brand new XPS M1730 version: #R541224AU link I have another question but. They supply the unit on the remaining warranty of the old unit only, which expired last week... What to do? Quote: NOTE: This is on an outright exchange basis and hence will continue the same warranty conditions and expiration dates as per initial purchase. : end quote Cheers Z __________________ "And you run and you run to catch up with the sun but it's sinking. Racing around to come up behind you again. The sun is the same in a relative way but your older, shorter of breath, and one day closer to death" ...pink floyd Last edited by Zooksport2; 03-11-2009 at 04:05 AM..

03-11-2009, 03:59 AM	#10 (permalink)
Jackebear Insane	Phone them up, see if they offer an extended warranty. Tell them you just got this one a week before the warranty ran out and see what they say. If they say sorry, then I believe you can get some sort of 3rd party insurance or if you paid with VISA a few years ago, maybe that card has the extra year warrenty built in on all purchases. If that doesn't work, don't sweat it, you got a new super computer for free. Your other one was already an antique by the way computer experts talk...every 4-6 months or so, computers get so much better and faster. Jeez, mine is only 2yrs. old and 4 months after I bought it, the price went down around $300 and the hard drive size doubled, speed got faster, etc. Damn. I' m no expert but have fun with your new toy anyways. __________________ Life's jounney is not to arrive at the grave safely in a well-preserved body, but rather to skid in sideways, totally worn-out shouting, "Holy sh*t! What a ride!" - unknown

03-12-2009, 06:09 AM	#11 (permalink)
jujueye alpaca lunch for the trip Location: in my computer	Computers are not only getting faster, but more reliable as well. Likely by the time the new one goes to hell, you might be ready for some new gear. I'd take the (slightly peculiar) deal from Dell. Incidentally, i've not herad about any of your original problems before. I have a M1530 and it's been working great. Well, except for Vista, it's working great.

03-27-2009, 01:03 AM	#12 (permalink)
Zooksport2 Casual... Real Casual Location: Orstraylia	Well, the beast has arrived. I had read about how heavy it was. It's all true. Weighs a bloody ton! But. SOOOO noice! Was supposed to be twin 8800 GTX nvidias' but actually came with 9800's Was supposed to be 320 G HDD at 7200rpm, but acually 2 x 320's Was supposed to be 4g's of RAM, but only got 3. We asked for, and got the "downgrade" to XP (sp3) They include the DELL branded XP disc, and a Vista disc. Only unpacked it today, but so far, very impressed.. . __________________ "And you run and you run to catch up with the sun but it's sinking. Racing around to come up behind you again. The sun is the same in a relative way but your older, shorter of breath, and one day closer to death" ...pink floyd Last edited by Zooksport2; 03-27-2009 at 01:08 AM..

03-27-2009, 12:54 PM	#13 (permalink)
Zweiblumen Insane Location: at home	If you are using 32 bit Windows it will only use 3 Gb of ram so there could be 4 Gb installed. Nice rig btw. Yours ZB. __________________ Sodomy non sapiens. : I'm buggered if I know