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That's exactly what this thread is about. It's about doing something to get the job done. He could have asked her to put her hands behind her back until he was blue in the face and she still wouldn't have complied. Was he excessive? I don't think so. Punching her was a reaction to the biting and I doubt it was intentional. Reflexes aren't that easy to control.
However, I doubt that this incident gave her a newfound respect for authority.
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Maturity is knowing you were an idiot in the past. Wisdom is knowing that you'll be an idiot in the future. Common sense is knowing that you should try not to be an idiot now. - J. Jacques
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