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Tully Mars · 03-12-2008, 07:35 AM

I have an HP laptop, bought it in June. Moved to Mexico shortly there after. Sometime in late fall I get a message from HP that there's an software update available to download. I downloaded the update and my system started working in "safe mode" only. Called HP and they told me the update made my graphics card incompatible with Vista. The only solution was to ship HP the system and they'd change out my card. I tried to explain to them I was in Mexico and perhaps they could just ship me the card and either I could slap it in or go to an HP service center here. Nope, gotta send us the system. I pay the cost of getting it to them and they'll ship it anywhere in the US free of charge. So I had to pay nearly $75 to ship them the unit, when doing so I fill out some paperwork showing the laptop is leaving the country for repair. They shipped it to my US address (mail drop service) and they forward it on to me, another $75. The unit gets here to Mexico and customs wants $400 import tax. I explain it's not new and there should be a form with the laptop showing it was sent out of the country for repair. Two days of back and forth phone calls and finally a guy at customs says "we found the paperwork but it's not in the way bill envelope, rather inside the box itself. Therefore it doesn't count, you need to pay the IVA tax." Again several days of calls and help from an attorney friend of mine down here and we managed to negotiate a tax of $100. So after $250 and about three weeks I had my laptop back.

A person at HP told me if I were running anything other then Vista I wouldn't have had this problem. Thanks, now I feel better. I asked them if they could just send me a copy of XP? Sure if you want to buy one we'll sell it to you.

I get it back and plug in my GPS to upload some data, wanted to head out looking for so obscure Mayan ruin sites. I get a message stating "Vista is unable to recognized the driver you're attempting to install, please check with the OEM for an updated driver." I did, they don't have one. Same thing happened with my printer.

Not a fan of Vista.

03-12-2008, 07:35 AM	#8 (permalink)
Tully Mars Living in a Warmer Insanity Super Moderator Location: Yucatan, Mexico	I have an HP laptop, bought it in June. Moved to Mexico shortly there after. Sometime in late fall I get a message from HP that there's an software update available to download. I downloaded the update and my system started working in "safe mode" only. Called HP and they told me the update made my graphics card incompatible with Vista. The only solution was to ship HP the system and they'd change out my card. I tried to explain to them I was in Mexico and perhaps they could just ship me the card and either I could slap it in or go to an HP service center here. Nope, gotta send us the system. I pay the cost of getting it to them and they'll ship it anywhere in the US free of charge. So I had to pay nearly $75 to ship them the unit, when doing so I fill out some paperwork showing the laptop is leaving the country for repair. They shipped it to my US address (mail drop service) and they forward it on to me, another $75. The unit gets here to Mexico and customs wants $400 import tax. I explain it's not new and there should be a form with the laptop showing it was sent out of the country for repair. Two days of back and forth phone calls and finally a guy at customs says "we found the paperwork but it's not in the way bill envelope, rather inside the box itself. Therefore it doesn't count, you need to pay the IVA tax." Again several days of calls and help from an attorney friend of mine down here and we managed to negotiate a tax of $100. So after $250 and about three weeks I had my laptop back. A person at HP told me if I were running anything other then Vista I wouldn't have had this problem. Thanks, now I feel better. I asked them if they could just send me a copy of XP? Sure if you want to buy one we'll sell it to you. I get it back and plug in my GPS to upload some data, wanted to head out looking for so obscure Mayan ruin sites. I get a message stating "Vista is unable to recognized the driver you're attempting to install, please check with the OEM for an updated driver." I did, they don't have one. Same thing happened with my printer. Not a fan of Vista. __________________ I used to drink to drown my sorrows, but the damned things have learned how to swim- Frida Kahlo Vice President Starkizzer Fan Club