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yeah I can't get into too many details but we work with both qwest and verizon infrastructures. qwest knows what they are doing, the worst thing they've done is a simple paperwork toggle, and by paperwork I mean online forms, which are easily corrected.
verizon on the other hand, they had a service outage for one of their relays and they just kept responding to all the trouble tickets with upgrade offers instead of actually fixing the issue. Seriously, they want me to go through the process of ordering a new modem (100$ out of the customers pocket) for the customer affected by the outage as if that will make their relay come up all of a sudden.
this is their top level tech support tier I'm working with?
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