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But I also have to say that I am probably one of the types of customers that push-pull is writing about. I despise big-box store employees. I will not pay a premium to second class lumber and I will find as many non-warped, cupped, twisted, bowed boards as I need.
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Please don't take this as an attack, but as an extension of this particular topic....
Trust me, thanks to stiff competition between stores, you aren't paying a premium. You are practically just reimbursing us what we paid for it. Sometimes, when it goes on special, you're actually paying LESS than what we pay for it. The mark-up on lumber is so minuscule that the only reason it makes a profit is because of the quantity at which it sells.
As far as my gripe, I certainly understand someone wanting a straight piece of lumber, and I personally go out of my way to accommodate someone looking for a few pieces. But when you start going through every friggen' board in a bunk when you're going to be building a damn compost heap retaining wall out of the shit, just give me a break already....
And just for the record, we're pretty good about culling the unusable pieces and selling them off uber-cheap.
Believe me, we employees don't have any say in the quality of it.
And what exactly is it that you despise about me? I'm friendly, courteous, more than reasonably knowledgeable about my department, and willing to lend a hand loading your cart as well as your car. Although I must admit there are people in my store that give the rest of us a bad name. Honestly, I think on average the good ones are outnumbered.....