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Originally Posted by SecretMethod70
Crack only starting fucking with her after she 1) inexplicably decided to type in all caps after displaying in the first e-mail that she's capable of normal typing 2) gave him attitude for suggesting she spend $15! and 3) called him a jerk. I think he was well within his right at that point to screw with her.
Anyway, pretty amusing.
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I imagine that tech support people have to deal with ignorant, rude people all the time. People who don't understand computers, people who don't understand email etiquette, etc. Isn't it in the job description? She was clearly a moron, but "Then you have a new keyboard" wasn't exactly helpful. I probably would have just said "If the new keyboard doesn't work, you may want to take your computer to a professional service to be examined. I'm paid to help with work related computer problems. Unfortunately, I can't help you any further. If you have any work-related computer problems, feel free to contact me."
Regardless, it was a humorous email exchange.