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Push-Pull - please don't think I was questioning or critisizing your sales/customer servers skills. I was making a general statement, and it wasn't aimed specifically at you.
As a salesman, I can not afford to have an ego about what I do. Technically, I'm more proficient in my little world than virtually all of my clients, and that's one of the many reasons that they do business with me. That said, I depend on them to give me the recipe for their happiness. Many times that recipe is impossible to concoct. I listen and do my best to never be rude, even in the face of someone insisting that water is not wet. I then offer my best solution and explain why it's the best alternative to what they're asking.
I never take action. I've been called every name in the book, but then again, I'm after long-term relationships with my clients. In the retail world, my attitude would never work.
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"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." - B. Franklin
"There ought to be limits to freedom." - George W. Bush
"We have met the enemy and he is us." - Pogo
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