Push-Pull

Perhaps I didn't represent the situation well enough. I don't lack in selling or people skills. My livelihood depended on it for way too long (and still does to a degree) to not have any. I have picked nits with the world's most nit-picky and survived many times over. I do NOT just reply like I stated above for trivial reasons. My point was that she was becoming rudely insulting long before I had to bring it to a close. I was called a "young snotty bastard" twice before my retort while my answers were still simple "yes" and "no".

And thus my question is....How much do you take before taking some action?

As an aside, it is my belief that there are rare times where the customer is not always right. It doesn't mean that they should not receive assistance, but there are people who are genuinely not able to agree/believe/comprehend that someone else knows more than them and nearly makes it impossible for others to help them achieve their goals.

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"No laws, no matter how rigidly enforced, can protect a person from their own stupidity." -Me-

"Some people are like Slinkies..... They are not really good for anything, but they still bring a smile to your face when you push them down a flight of stairs." -Unknown-

DAMMIT! -Jack Bauer-