I would be SHOCKED if none of these customers had legitimate complaints. I'm sure many were nutjobs, but I'd bet anything that several had real issues that Sprint either could not or would not resolve.
When I had Verizon DSL, and my connection speed was worse than AOL on a 14.4 Modem, I called EVERY night to complain. I did this for months. It was the only way to get them to finally repair the line instead of telling me to reboot my modem and router.
|