|
I used to have Sprint, and while I did not like their product, I agree with their decision. I currently work in an automotive warranty call center, and deal with a bunch of dumbfucks all the time that call repeatedly and whine, or try to tie me up for an indefinite amount of time to try to change an outcome. The other day I had a guy that wanted me to read word for word his entire six page legal size contract to him. Why? Because we had denied a claim he was trying to make. I had already explained in detail exactly where in the contract it showed the particular item in question was not covered. I told him I could not read him the entire contract. He sullenly asked me why not, to which I replied that I had dozens of other customers to help. You could tell he was just trying to tie me up in the hopes that I would find it easier to cover his non covered claim than deal with him. There are a ton of people like that unfortunately. It sounds like by only getting rid of 1000 of their worst customers Sprint is just getting rid of the truly horrid customers, not just the run of the mill bad customers.
|