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When I saw this article floating around I knew there had to be something fishy about it. Turns out the people that got their service terminated were calling 30-100 times in a 6-month time frame. Furthermore, many of these customers called continually each month with the same issue that was actually a non-issue, and complained so much and for such a duration that the customer service rep ended up crediting their account for that month. Some of these customers hadn't paid a single dime to Sprint for 2 fucking years because they called so often complaining just to get credits. They were exploiting the ability to get a free phone bill every month and I'm glad they're terminated. They were basically defrauding Sprint.
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"A Darwinian attacks his theory, seeking to find flaws. An ID believer defends his theory, seeking to conceal flaws." -Roger Ebert
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