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Originally Posted by willravel
People are indeed greedy. So, however, are corporations. Admittedly, I'm playing devil's advocate, but isn't it equally possible that Sprint is cutting the fat? I would say that it's not unreasonable to suspect Sprint of mistreating people.
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I think it's just not enough people tossed away and also too diabolical sounding to argue.
The article says that these customers have been dealing with customer service for six to twelve months. If they were really being mistreated, it seems logical enough that they would have plainly switched phone services. If they were trying to and couldn't, well they got what they wanted in the end.
It's also important to keep in mind that the customers are calling and talking directly to human beings who work for Sprint. The customer service reps are not soulless, careless, entities speaking as Sprint Corporation. They're people, and while they probably don't like their job, I'm sure that at least on the first few calls they made an attempt to help. Even if they weren't so good at helping, I doubt that there was malicious intent on their part to actually harm the customers.
I think it's a good move and an important reminder to people these days. Though it's important to take care of the customers and help them as much as the company can,
customers do not own businesses. If a company doesn't like someone's business, they are right to terminate it if they wish. Now, whether or not it's a good financial move... that's another discussion.