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When I had sprint I started texting heavily. Knowing that I would quickly go over my limit I called them up and told them i'd like to upgrade to unlimited text messages. The service rep said ok it will be done right after this call. I said ok. The rest of that month I texted a lot. At the end of the month I got a huge bill. I called them up and they wouldn't do anything about it. Apparently there system couldn't add the text messaging because I had some other feature on my plan that I canceled that month. Their solution was to just not add it that month. I called up many times and finally said I wouldn't pay them a cent on the entire bill nor any cancellation fees unless they dropped those charges. Finally they forwarded it to a manager who back date added the text plan. That was a pain. I actually had quite a few problems when I was with sprint. Finally I just switched back to Verizon who has been great (They sucked where I used to live).
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