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I'd probably be one of those people if I hadn't given up. My experience is that Sprint does not handle grouped plans very well. Every month they make a mistake and you have to call to get your $5-10 back. In the end it just isn't worth it. (enter conspiracy theories)
My last business had a nearly identical problem with a Verizon group plan. The agents were amazingly clueless about how to calculate minutes vs. plans, or do anything but read their flowcharts. That set me shopping. Sprint was great the first couple weeks, but that's when you get their star support teams. After the 14day window is up it's back to the standard support groups.
I've set up and managed call centers so I understand problem customers. I also understand sweeping system problems under the carpet. With Sprint (or any massively scaled support entities), I have no doubt some of those canceled were just people Sprint couldn't figure out how to help. Their systems just do not provide enough exits for exceptions or their own errors. Monthly 'oops' credits don't scale.
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There are a vast number of people who are uninformed and heavily propagandized, but fundamentally decent. The propaganda that inundates them is effective when unchallenged, but much of it goes only skin deep. If they can be brought to raise questions and apply their decent instincts and basic intelligence, many people quickly escape the confines of the doctrinal system and are willing to do something to help others who are really suffering and oppressed." -Manufacturing Consent: Noam Chomsky and the Media, p. 195
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